General Manager

Workstream; Hartsville (SC); On-site; USD 55,000 - 75,000; Full time

Job summary

Papa Johns in Hartsville, SC is seeking a General Manager to lead daily store operations, drive sales growth, and build a high-performing team. You will supervise shift leaders, ensure top-notch customer service, and manage cost controls to meet targets.

Ideal candidates bring restaurant management experience, strong leadership and communication skills, and the ability to work evenings and peak days. This is a full-time role requiring about 50 hours per week with weekend coverage.

Qualifications

• Prior restaurant or retail management experience.
• Pizza experience preferred.
• Shift Leader experience is highly desirable.
• Strong leadership, communication, and problem-solving skills.
• Ability to work evenings, weekends, and peak business days.
• High sense of urgency, dependability, and accountability.

Responsibilities

• Lead daily store operations and ensure excellent customer service.
• Work average 50 hours/week with required presence on peak business days.
• Recruit, train, and develop team members and future Shift Leaders.
• Maintain training compliance and accurate records.
• Control food, labor, and mileage costs.
• Complete weekly inventory counts and address variances.
• Manage cash handling, deposits, and shift accountability.
• Keep store inspection-ready at all times.
• Oversee cleaning schedules, preventive maintenance, and equipment care.
• Execute local store marketing to drive sales.

Skills

Leadership

Communication

Problem-solving

Team development

Job description

General Manager – Papa Johns

Full‑Time • 50 HRS/week

Papa Johns is hiring a results‑driven General Manager to lead daily operations, grow sales, and build a high‑performing team. This role requires strong leadership, accountability, and hands‑on operational excellence.

Responsibilities

• Lead daily store operations and ensure excellent customer service.
• Work average 50 hours/week with required presence on peak business days (Halloween, Super Bowl, holidays, long weekends).
• Recruit, train, and develop team members and future Shift Leaders.
• Maintain full training compliance and accurate Pizza Academy records.
• Control food, labor, and mileage costs.
• Complete precise weekly inventory counts and address variances.
• Manage cash handling, deposits, and shift accountability.
• Keep store inspection‑ready at all times (cleanliness, dough management, product dating, equipment).
• Oversee cleaning schedules, preventive maintenance, and equipment care.
• Execute local store marketing to drive sales.

Success Metrics

• Customer Feedback (SMG) scores meet or exceed corporate standards.
• Food cost variance within 0.50% of target.
• Store remains inspection‑ready every shift.
• Completion of MDP Advance training within 90 days.

Requirements

• Prior restaurant or retail management experience
• Pizza experience preferred
• Previous Papa Johns Shift Leader experience is highly desirable
• Strong leadership, communication, and problem‑solving skills
• Ability to work evenings, weekends, and peak business days
• High sense of urgency, dependability, and accountability

Benefits

• Competitive pay + performance incentives.
• Growth opportunities within a strong franchise organization.
• Ongoing training and leadership development.