General Manager

Goodwin Recruiting; Gloucester (MA); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Health benefits

Free parking

Paid time off

Bonus opportunity

Job summary

Goodwin Recruiting is seeking a polished Restaurant General Manager for a confidential opportunity in Massachusetts. You will lead daily operations, elevate guest experiences, and drive business growth in a high-volume setting.

The ideal candidate combines hands-on leadership with strong financial acumen, team development, and a passion for community engagement. Experience with RESY and Toast is preferred, and a professional management style is essential.

Qualifications

• Proven experience as a Restaurant General Manager or senior restaurant leader.
• Strong leadership to coach, develop, and hold teams accountable.
• Demonstrated understanding of restaurant financials, revenue generation, and labor management.
• Excellent communication, interpersonal, and guest-relations skills.
• Polished, professional, hands-on leadership style.
• Experience with RESY and Toast POS is preferred.

Responsibilities

• Lead daily operations, maintaining high standards for service, hospitality, cleanliness, and execution.
• Develop and coach teams; recruit, train, mentor managers.
• Establish professional standards and foster accountability, respect, and teamwork.
• Drive revenue growth; implement strategies to reach a $5 million target from current levels.
• Build community relationships and represent the restaurant at local events.
• Manage guest relations and address concerns to ensure quality dining experiences.
• Oversee guest feedback and respond to online reviews promptly.
• Manage reservations and technology; utilize RESY and Toast to support operations.
• Support organizational growth by evaluating staffing and management structure.

Skills

Restaurant leadership

Team development

Guest relations

Financial acumen

Communication skills

Operations management

Leadership presence

Tools

RESY

Toast POS

Job description

Restaurant General Manager

Confidential Opportunity | $85,000-$95,000 + Benefits

An established hospitality operation is seeking a polished, hands-on Restaurant General Manager to lead daily operations, elevate the guest experience, and drive continued business growth. This opportunity is ideal for a confident hospitality leader who combines strong operational and financial acumen with a professional management style, a passion for team development, and a commitment to building lasting community relationships.

The ideal candidate is a visible, engaged leader who can establish clear expectations, develop a strong management team, and balance exceptional hospitality with accountability and business performance.

Key Responsibilities

• Lead Daily Operations: Oversee all aspects of restaurant operations, maintaining high standards for service, hospitality, cleanliness, and overall execution.
• Develop and Coach Teams: Recruit, train, mentor, and hold managers accountable for performance, service standards, and team development.
• Establish Professional Standards: Set clear expectations, maintain appropriate professional boundaries, and foster a culture of accountability, respect, and teamwork.
• Drive Revenue Growth: Develop and execute strategies to grow annual revenue from approximately $4 million toward a $5 million target.
• Build Community Relationships: Serve as an ambassador for the restaurant, representing the business at local events and cultivating meaningful community connections.
• Manage Guest Relations: Maintain a strong guest-first culture, address concerns effectively, and ensure a consistent, high-quality dining experience.
• Oversee Guest Feedback: Monitor and respond to online reviews promptly and professionally, using feedback to identify opportunities for improvement.
• Manage Reservations and Technology: Oversee reservation management through RESY and utilize Toast POS to support efficient daily operations and informed decision-making.
• Support Organizational Growth: Evaluate staffing requirements and help build the management structure needed to support future growth and operational success.

Qualifications

• Proven experience as a Restaurant General Manager or in a comparable senior restaurant leadership role.
• Strong leadership skills with the ability to coach, develop, and hold teams accountable.
• Demonstrated understanding of restaurant financials, revenue generation, labor management, and operational performance.
• Excellent communication, interpersonal, and guest-relations skills.
• A polished, professional, and hands-on leadership approach.
• Experience with reservation platforms and restaurant POS systems; RESY and Toast experience preferred.
• A genuine interest in community engagement, relationship building, and long-term business growth.

Compensation & Benefits

• Base Salary: $85,000-$95,000, depending on experience.
• Health benefits.
• Free parking.
• Paid time off.
• Bonus opportunity may be discussed based on experience and overall fit.

This is an opportunity for a hospitality leader who wants to make a meaningful impact on restaurant performance, team culture, and the guest experience while helping guide a growing operation into its next phase.