General Manager

Ascent Hospitality; Hammond (IN); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Dental insurance

Vision insurance

Life insurance

401k with employer MATCH

Paid PTO

Uniforms provided

Team Member Hotel Discount Program

Job summary

Ascent Hospitality in Hammond, IN seeks a General Manager to lead daily hotel operations and drive guest satisfaction and financial profitability. You will oversee budgeting, forecasting, strategic planning, service initiatives, and brand compliance, serving as the primary liaison with hotel owners and corporate entities.

This hands-on role requires proven leadership, strong communication, and the ability to manage revenue streams across rooms, F&B, housekeeping and engineering.

Qualifications

• Must be responsible, reliable, ethical, employee centric and customer centric with a positive attitude.
• Excellent written and verbal communication and interpersonal skills.
• Well organized and detail-oriented.
• Ability to multi-task and lead a team effectively.
• Proven leadership experience in hotel management or sales-focused role.
• Valid driver's license and ability to meet with clients.

Responsibilities

• Manages revenue sources across rooms, housekeeping, F&B, engineering, ensuring profitability.
• Develops and implements Sales and Marketing programs and quarterly reports.
• Participates in Sales discussions, meetings, plans and calls with key accounts.
• Holds leadership meetings and directs department managers and supervisors.
• Monitors performance, develops employees, and maintains HR files.
• Ensures brand standards, guest service, safety, and asset protection.
• Coordinates planning with management for schedules, recruitment, and training.

Skills

Customer service

Communication skills

Organizational skills

Multi-tasking

Team leadership

MS Office

Sales experience

Driver's license

Education

College education preferred

Tools

Microsoft Office

Job description

Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we’re not about numbers…we’re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we’re constantly looking for individuals who work well together for a unified purpose. For our leadership, we’re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is you’re all about, consider joining our Team.

Ascent Hospitality is looking for a uniquely qualified hospitality leader to join our team as a General Manager! The General Manager is responsible for managing daily hotel operations in the hotels continuing effort to deliver outstanding guest service and financial profitability; responsible for leading, directing and managing all hotel operations including, but not limited to hotel budgeting, forecasting, strategic planning, leading service initiatives, and leading and managing balanced scorecard performance; oversee service quality, operational efficiency, guest satisfaction, and standard compliance. The General Manager will serve as the primary liaison with hotel owners and corporate entities.

BENEFITS:

• Competitive Salary!
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options!
• 401k with employer MATCH!
• Paid PTO!
• Uniforms Provided for most positions!
• Team Member Hotel Discount Program!

ESSENTIAL FUNCTIONS:

• Manages all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments. Ensures all departments are profitable and maintain strong working relationships.
• Assist in the development and implementation of Sales and Marketing Program and Quarterly Sales Strategy Reports.
• Actively participates in Sales discussions, meetings, plans and Sales calls. Knows key account executives and business base. Knows monthly production levels for each sales person on the staff
• Involved in community and/or government affairs.
• Creates the hotel’s annual budget and monitors the performance of the hotel throughout the year.
• Manage the hotel through a hands-on approach, motivating employees, ensuring employee development and retention and conducting regular employee meetings.
• Ensure outstanding guest service and the adherence to all brand standards.
• Protect the hotel and its assets through enforcing and maintaining a preventative maintenance program.
• Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
• Comply with all corporate accounting procedures.
• Inspects property daily and enforces the implementation of actions toward the safety, comfort, and cleanliness of the hotel and guest satisfaction.
• Conducts daily Huddle to include all employee
• Holds weekly Leadership meetings with agenda
• Selects, trains, and directs department managers and supervisors and other Employees as necessary keeping them well versed in all policies and procedures.
• Monitors performance, develops and guides Employees in career paths
• Conducts performance appraisal and personal development plans for management staff and takes action for disciplinary measures as needed; responsible for maintaining proper and confidential Human Resources files, i.e., personnel files, medical files, investigative files.
• Aggressively reduce accidents, and minimize worker's compensation and unemployment claims
• Remain highly visible and be readily available for guests at all times.
• Take initiative to offer assistance or answer questions throughout the hotel.
• Thoroughly understand and implement the Brand service culture.
• Adheres to action plans and budget concepts (revenues, costs, etc.)
• Safeguard the realization, tracing and adjustment of deviations
• Develops actions for improvement and costs savings
• Coordinate planning of Management team with regard to time-tables, work schedules, recruitment and training of employees
• Available to work front desk shifts as needed (min 2 days) when running below 30%
• Involvement and follow up on all guest complaints, incidents and accidents
• Maintain contacts with public authorities in regards to licensing
• Attend monthly department employee meetings whenever possible.
• Perform other duties as required
• Provides a professional image at all times through appearance and dress

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:

• Must be responsible, reliable, ethical, employee centric, customer centric and radiate a positive and accommodating attitude while interacting with customers and employees.
• Excellent written and verbal communication and interpersonal skills
• Well organized and detail-oriented
• Must be able to identify operational performance, productivity, and efficiency gaps and implement measures to correct.
• Ability to multi-task
• Must be able to effectively lead and motivate a team.
• Proficiency in Microsoft Office applications
• Previous Sales experience preferred
• Must have a valid driver’s license and be able to operate a vehicle to meet with clients.

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee will be required to routinely, stand and walk for long periods of time; may be required to sit for long periods of time; use hands and fingers repetitively; view computer screens for long periods of time; use office equipment, including a telephone; reach with hands and arms; and stoop, kneel or crouch and frequently required to walk, climb stairs, talk and hear.
• May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
• Must be capable of effectively using close vision, distance vision, and color vision.
• Able to operate in mentally and physically stressful situations

QUALIFICATION STANDARDS:

• Proven experience as Hotel Manager or relevant role with an emphasis on sales
• Must have 3-5 years’ prior experience as a General Manager.
• College Education Preferred
• Understanding of all hotel management best practices and relevant laws and guidelines
• Demonstrable aptitude in decision-making and problem-solving
• Reliable with an ability to multi-task and work well under pressure
• Outstanding leadership skills and a great attention to detail

EEO Employer