General Manager

Workstream; Fairmont (WV); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401K

Health insurance

Earned Wage Access

Paid Training

Job summary

Papa John’s is seeking a General Manager to lead daily restaurant operations, drive profitability, and ensure guest satisfaction. You will guide a management team, uphold brand standards, and actively support staff to deliver exceptional hospitality in a fast-paced environment.

As a hands-on leader, you’ll model core values, ensure safety/compliance, and foster a positive culture that promotes development and continuous improvement across the restaurant.

Qualifications

• Minimum 2 years’ current experience in the casual restaurant industry.
• Strong leadership and conflict resolution skills.
• Excellent written and verbal communication abilities.

Responsibilities

• Direct the operation of the restaurant, drive sales and profit objectives, and uphold food quality, safety, and cleanliness standards by leading managers and staff.

Skills

Team leadership

Communication

Operations management

Guest service

Education

High School Diploma or GED

A higher degree preferred

Job description

Job Summary

Culture, Talent, Marketplace - These principles are Papa John’s strength and competitive advantage. We’re committed to fostering an inclusive culture that embodies the expansive nature of our brand and empowers team members from diverse backgrounds and experiences to reach their full potential.

The General Manager (GM) is the strategic and operational leader of the restaurant, responsible for driving overall performance, profitability, and guest

satisfaction. This role oversees all day‑to‑day operations, leads a high‑performing management team, ensures food‑safety and operational compliance, and cultivates

a positive culture that supports team development, engagement, and consistent execution of brand standards. The General Manager models the company’s core values, delivers exceptional hospitality, and ensures every guest experiences a safe, clean, and welcoming environment. As a hands‑on leader, the GM actively supports all positions as needed and drives continuous improvement across the restaurant.

Responsibilities

The General Manager is the strategic leader of the restaurant, responsible for the direction and control of restaurant operations to ensure a positive guest experience and company profitability. This individual will direct the operation of the restaurant, attain sales and profit objectives, and maintain the highest standards of food quality, service, cleanliness, safety, and sanitation by directing and supervising managers and team members. This individual isn’t just running a restaurant, they’re creating memorable experiences, and building teams.

Education and Experience

• A minimum of2 years’current experience in the Casual


• Restaurant industry is required.


• High School Diploma or GED required. An associate’s or a bachelor’s degree is preferred.


• Strong knowledge of team leadership and positive conflict resolution.


• Exceptional written and verbal communication skills.


• Able to withstand the physical demands a restaurant environment holds.


• ServeSafe Certification preferred (training may be provided)

Physical Requirements

• Frequently lift and carry items up to 70 lbs.


• Stand for extended periods (up to an entire shift)


• Bend, stoop, reach, push, and pull regularly for operations, stocking, and equipment use


• Use ladders occasionally for maintenance checks


• Work in varying environments including hot kitchen areas and walk‑in coolers/freezers


• Operate POS systems, kitchen equipment, computers, and other standard devices


• Communicate clearly with employees, guests, vendors, and leadership teams


• Competitive compensation and eligibility for a performance bonus – we aim to recognize your dedication and hard work.


• Competitive benefits (401K, HSA, medical, dental, vision, disability, and life insurance plan options) – to ensure you and your family are well taken care of.


• Paid Training – we aim to set you up for success!


• Daily Pay Option – Access your earnings before payday with our Earned Wage app.


• Opportunities for advancement and growth within our organization – we're excited to embark on this journey with you.