General Manager

Papa John's International , Inc.; Round Rock (TX); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

401K

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Paid Training

Daily Pay

Job summary

Papa John’s is seeking a General Manager to lead restaurant operations, drive profitability, and ensure guest satisfaction. You’ll oversee day-to-day performance, coach a management team, and uphold food safety and brand standards while delivering a welcoming, high‑energy environment for guests and team members.

The role emphasizes hands-on leadership, performance coaching, and continuous improvement across every shift to maintain consistency and quality in service, cleanliness, and hospitality.

Qualifications

• 2 years’ experience in casual restaurant operations.
• Strong team leadership and conflict resolution.
• Exceptional written and verbal communication skills.
• ServeSafe certification preferred (training may be provided).

Responsibilities

• Direct the operation of the restaurant to achieve sales and profit objectives.
• Maintain highest standards of food quality, service, cleanliness, safety and sanitation.
• Lead managers and staff to deliver exceptional hospitality and guest experiences.
• Support all positions as needed and drive continuous improvement.

Skills

Team leadership

Communication

Customer service

Food safety

Education

High School diploma or GED

Associate’s or Bachelor’s degree preferred

Job description

WE WANT YOUR VOICE AT OUR TABLE.

Culture, Talent, Marketplace - These principles are Papa John’s strength and competitive advantage. We’re committed to fostering an inclusive culture that embodies the expansive nature of our brand and empowers team members from diverse backgrounds and experiences to reach their full potential.

Job Summary

The General Manager (GM) is the strategic and operational leader of the restaurant, responsible for driving overall performance, profitability, and guest satisfaction. This role oversees all day‑to‑day operations, leads a high‑performing management team, ensures food‑safety and operational compliance, and cultivates a positive culture that supports team development, engagement, and consistent execution of brand standards. The General Manager models the company’s core values, delivers exceptional hospitality, and ensures every guest experiences a safe, clean, and welcoming environment. As a hands‑on leader, the GM actively supports all positions as needed and drives continuous improvement across the restaurant.

Responsibilities

The General Manager is the strategic leader of the restaurant, responsible for the direction and control of restaurant operations to ensure a positive guest experience and company profitability. This individual will direct the operation of the restaurant, attain sales and profit objectives, and maintain the highest standards of food quality, service, cleanliness, safety, and sanitation by directing and supervising managers and team members. This individual isn’t just running a restaurant, they’re creating memorable experiences, and building teams.

Education and Experience

• A minimum of2 years’current experience in the Casual
• Restaurant industry is required.
• High School Diploma or GED required. An associate’s or a bachelor’s degree is preferred.
• Strong knowledge of team leadership and positive conflict resolution.
• Exceptional written and verbal communication skills.
• Able to withstand the physical demands a restaurant environment holds.
• ServeSafe Certification preferred (training may be provided)

Physical Requirements

• Frequently lift and carry items up to 70 lbs.
• Stand for extended periods (up to an entire shift)
• Bend, stoop, reach, push, and pull regularly for operations, stocking, and equipment use
• Use ladders occasionally for maintenance checks
• Work in varying environments including hot kitchen areas and walk‑in coolers/freezers
• Operate POS systems, kitchen equipment, computers, and other standard devices
• Communicate clearly with employees, guests, vendors, and leadership teams

Benefits

• Competitive compensation and eligibility for a performance bonus – we aim to recognize your dedication and hard work.
• Competitive benefits (401K, HSA, medical, dental, vision, disability, and life insurance plan options) – to ensure you and your family are well taken care of.
• Paid Training – we aim to set you up for success!
• Daily Pay Option – Access your earnings before payday with our Earned Wage app.
• Opportunities for advancement and growth within our organization – we're excited to embark on this journey with you.

We are an Equal Opportunity Employer.