General Manager

Workstream; El Paso (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Performance bonus

401K plan

Medical insurance

Dental insurance

Vision insurance

Paid training

Earned Wage access

Job summary

Papa John’s is seeking a General Manager to serve as strategic and operational leader of the restaurant in El Paso, TX. You will drive overall performance, profitability, guest satisfaction, and uphold brand standards while leading a high-performing management team.

As a hands-on leader, you will support all roles, ensure food safety and compliance, cultivate a positive culture, and pursue continuous improvement to deliver exceptional hospitality and a safe, welcoming environment.

Qualifications

• Minimum of 2 years current experience in the Casual restaurant segment.
• Restaurant industry experience is required.
• High School Diploma or GED; an associate/bachelor’s degree preferred.
• Strong leadership and conflict resolution skills.
• Excellent written and verbal communication.

Responsibilities

• Direct and control restaurant operations to ensure guest experience and profitability.
• Lead a high-performing management team and support all positions as needed.
• Maintain top standards of food quality, safety, cleanliness, and sanitation.

Skills

Team leadership

Operations management

Communication skills

Food safety knowledge

Education

High School Diploma or GED

Associate's or Bachelor's preferred

Tools

POS systems

Job description

Culture, Talent, Marketplace - These principles are Papa John’s strength and competitive advantage. We’re committed to fostering an inclusive culture that embodies the expansive nature of our brand and empowers team members from diverse backgrounds and experiences to reach their full potential.

Job Summary

The General Manager (GM) is the strategic and operational leader of the restaurant, responsible for driving overall performance, profitability, and guest satisfaction. This role oversees all day‑to‑day operations, leads a high‑performing management team, ensures food‑safety and operational compliance, and cultivates a positive culture that supports team development, engagement, and consistent execution of brand standards. The General Manager models the company’s core values, delivers exceptional hospitality, and ensures every guest experiences a safe, clean, and welcoming environment. As a hands‑on leader, the GM actively supports all positions as needed and drives continuous improvement across the restaurant.

Responsibilities

The General Manager is the strategic leader of the restaurant, responsible for the direction and control of restaurant operations to ensure a positive guest experience and company profitability. This individual will direct the operation of the restaurant, attain sales and profit objectives, and maintain the highest standards of food quality, service, cleanliness, safety, and sanitation by directing and supervising managers and team members. This individual isn’t just running a restaurant, they’re creating memorable experiences, and building teams.

Education and Experience

• A minimum of 2 years’current experience in the Casual
• Restaurant industry is required.
• High School Diploma or GED required. An associate’s or a bachelor’s degree is preferred.
• Strong knowledge of team leadership and positive conflict resolution.
• Exceptional written and verbal communication skills.
• Able to withstand the physical demands a restaurant environment holds.
• ServeSafe Certification preferred (training may be provided)

Physical Requirements

• Frequently lift and carry items up to 70 lbs.
• Stand for extended periods (up to an entire shift)
• Bend, stoop, reach, push, and pull regularly for operations, stocking, and equipment use
• Use ladders occasionally for maintenance checks
• Work in varying environments including hot kitchen areas and walk‑in coolers/freezers
• Operate POS systems, kitchen equipment, computers, and other standard devices
• Communicate clearly with employees, guests, vendors, and leadership teams
• Competitive compensation and eligibility for a performance bonus – we aim to recognize your dedication and hard work.
• Competitive benefits (401K, HSA, medical, dental, vision, disability, and life insurance plan options) – to ensure you and your family are well taken care of.
• Paid Training – we aim to set you up for success!
• Daily Pay Option – Access your earnings before payday with our Earned Wage app.
• Opportunities for advancement and growth within our organization – we're excited to embark on this journey with you.