General Manager

Hotel Management and Consulting, Inc.; Tewksbury (MA); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Salary bonus

Daily pay access

Medical benefits

Dental benefits

Vision benefits

PTO

HSA

401k

Employee assistance

Career growth

Job summary

Hotel Management and Consulting, Inc. seeks an experienced hotel General Manager in Massachusetts to lead daily operations, guest experience, and team performance.

You will recruit, train, and supervise a 6-12 person staff, ensuring cleanliness and high service standards while managing budgets and occupancy. This hands-on role demands strong leadership, problem solving, and a proactive approach to maintain guest satisfaction and profitability, with a focus on local networking and sales

Qualifications

• Valid Driver's License required.
• 1+ years of experience as a Hotel General Manager.
• Proficient computer skills.
• Excellent organizational, time management, and problem-solving abilities.
• Effective oral and written communication skills.
• Proactive and aggressive in solving problems.
• Strong leadership and team development skills.
• Excellent verbal and written communication skills.
• Willing to work a changing schedule.

Responsibilities

• Lead and develop a 6-12 member team with hands-on guidance.
• Provide exceptional guest services and address guest concerns promptly.
• Manage budgets, labor, occupancy, and P&L to ensure operations.
• Drive sales and marketing through local networking and relationships.
• Support housekeeping and laundry as needed to maintain operations.
• Ensure compliance with safety and emergency procedures.

Skills

Driver's license

Hotel GM experience

Computer skills

Organizational skills

Communication skills

Problem solving

Leadership

Team development

Flexibility

Job description

About the Role

Hotel Management & Consulting is seeking an experienced, dynamic, hands-on leader with a passion for hospitality. If you are adaptable, energetic, and goal-driven with a proven track record in hotel management, we want to hear from you!

Benefits

• Salary: Dependent on experience, plus bonus opportunity.


• Daily Pay Access: Flexible pay options to access your earnings when you need them.


• Benefits: Offering medical, dental, and vision benefits, paid time off, HSA, and 401k for full-time employees.


• Employee Assistance Program: Complementary benefit provided to all employees to assist with personal or work-related concerns.


• Career Growth: Opportunities for advancement within the company for dedicated employees.

Primary Duties

• Leadership & Team Building: Recruit, train, and motivate a dedicated team of 6-12 staff members. Provide hands-on support and guidance to ensure the team achieves outstanding results.


• Exceptional Guest Services: Ensure the hotel is always "Guest Ready" by maintaining high standards of cleanliness and swiftly addressing any guest concerns. Manage and address guest reviews to maintain review standards.


• Operational Excellence: Follow brand guidelines, meet operational deadlines, manage budgets, control labor, occupancy, and P&L’s to facilitate successful hotel operations.


• Sales & Marketing: Network within the local community to promote the property and build strong relationships with competitive properties, local organizations, and key clients. Lead in-house guest sales and marketing initiatives to increase occupancy.


• Teamwork: Assist with housekeeping in rooms as needed and daily completion of laundry duties and public space needs. Flexible for covering employee shifts as needed to ensure operational continuity in the event of unexpected absences.


• Emergency Procedures: Know and follow property emergency procedures and ensure the security needs of the property and guests are met.


• Other Duties as Assigned.

Preferred Qualifications

• Valid Driver's License.


• 1+ years of experience as a Hotel General Manager.


• Proficient computer skills.


• Excellent organizational, time management, and problem-solving abilities.


• Effective oral and written communication skills.


• Proactive and aggressive in solving problems.


• Strong leadership and team development skills.


• Excellent verbal and written communication skills.


• Willing to work a changing schedule.

Physical Requirements

• Perform tasks involving kneeling, squatting, sitting, standing, bending and twisting for long periods of time.


• Ability to lift, push, pull up to 20lbs regularly, occasionally up to 50lbs.

Hotel Management and Consulting, Inc. reserves the right to modify, change, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains "at will". These job requirements are subject to change to reasonably accommodate qualified disabled individuals.

Equal employment opportunities (EEO) to all employees and applicants are provided without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), political affiliation, military status, or other non-merit-based factors.

We comply with applicable federal, state, and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, job transfer, leaves of absence, compensation, and training. In the event of a favorable hiring decision, we participate in E-Verify.

Any form of unlawful harassment of employees or applications for reasons based on race, color, religion, gender identity, sexual orientation, national origin, age, disability, or veteran status is strictly prohibited. Improper interference with the ability of employees to perform their expected job duties is not tolerated. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions. We are a Drug Free workplace.