General Manager

Shop Harbour; Dallas (TX); On-site; USD 90,000 - 140,000; Full time

Job summary

Shop Harbour in Dallas seeks an experienced General Manager to lead our Dallas showroom. This role blends leadership with frontline sales responsibility in a high-design environment, accountable for sales targets, client relationships, and daily operations.

You will inspire a team of sales professionals, mentor staff, manage merchandising, inventory, events, and partner with leadership to drive growth and brand experience.

Qualifications

• Minimum 5–7 years in luxury retail or high-end furnishings with leadership exposure.
• Proven track record of exceeding sales goals and leading top-performing teams.
• Strong understanding of design trade and showroom operations.
• Excellent communication and clienteling skills.
• Passion for design and luxury lifestyle markets.
• Proficiency with CRM, POS, and inventory management tools.

Responsibilities

• Serve as the top-producing sales leader, consistently exceeding personal and showroom sales goals.
• Build strong relationships with Trade and End User clients through proactive outreach, in-store experiences, and design consultations.
• Set the example as the Harbour Flagship in brand and client experience.
• Lead, coach, and inspire the showroom team to achieve individual sales and collective performance targets.
• Conduct regular one-on-ones, sales training, and performance evaluations to support team growth.
• Foster a collaborative, inclusive, and design-driven culture.
• Oversee day-to-day showroom operations including merchandising, inventory accuracy, and presentation standards.
• Partner with VP of Retail on staffing, reporting, and showroom initiatives.
• Maintain showroom cleanliness, safety, and brand aesthetic at all times.
• Develop and implement local strategies to increase foot traffic and client engagement.
• Represent the Harbour brand at events, trade shows, and design community functions.
• Monitor market trends and customer feedback to inform sales and operational decisions.

Skills

Leadership

Sales leadership

Clienteling

CRM proficiency

Inventory management

Job description

Location

Dallas, TX

Summary

We are seeking an experienced, dynamic, and sales-driven General Manager to lead our Dallas showroom. This role blends leadership with frontline sales responsibility and requires an individual who thrives in a client-facing, high-design environment. You will be accountable for achieving sales targets, developing client relationships, managing daily operations, and inspiring a team of sales professionals.

Responsibilities

• Serve as the top-producing sales leader, consistently exceeding personal and showroom sales goals.
• Build strong relationships with both Trade and End User clients through proactive outreach, in-store experiences, and design consultations.
• Set the example as the Harbour Flagship in brand and client experience.
• Lead, coach, and inspire the showroom team to achieve individual sales and collective performance targets.
• Conduct regular one-on-ones, sales training, and performance evaluations to support team growth.
• Foster a collaborative, inclusive, and design-driven culture.
• Oversee day-to-day showroom operations including merchandising, inventory accuracy, and presentation standards.
• Partner with VP of Retail on staffing, reporting, and showroom initiatives.
• Maintain showroom cleanliness, safety, and brand aesthetic at all times.
• Develop and implement local strategies to increase foot traffic and client engagement.
• Represent the Harbour brand at events, trade shows, and design community functions.
• Monitor market trends and customer feedback to inform sales and operational decisions.

Qualifications

• Minimum 5–7 years of experience in luxury retail, interior design, or high-end furnishings, with at least 2 years in a leadership role.
• Proven track record of exceeding sales goals and leading high-performing teams.
• Strong understanding of the design trade and retail showroom operations.
• Excellent communication, leadership, and clienteling skills.
• Passion for design, architecture, and the luxury lifestyle market.
• Proficiency with CRM systems, POS platforms, and inventory management tools.