Sales & Design Specialist

Shop Harbour; Dallas (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Shop Harbour in Dallas, TX is looking for a Sales & Design Specialist to provide exceptional customer service in the luxury retail environment. The role involves engaging with clients, assisting with sales, and maintaining showroom standards.

Successful candidates will have over five years of experience in the home furnishings or luxury retail sector and demonstrate the ability to work collaboratively within a team. Join a family-owned brand committed to quality and design excellence.

Qualifications

• Five+ years of experience in home furnishings, design, or luxury retail.
• Self-starter with the ability to learn quickly and work as a team player.
• Must be able to lift up to 35 pounds.

Responsibilities

• Assist customers with sales and post-sale follow-ups.
• Co-manage daily operations of the Showroom.
• Engage with new and existing customers.
• Identify outreach opportunities for local designers and architects.

Skills

Sales skills

Customer service

Team collaboration

Time management

Tools

Mac OS

Gmail

Job description

Location

Dallas, TX

Summary

Bring your years of professional interior design and/or luxury retail experience to a brand that’s expanding nationally. Combine your love of home décor and luxury products with your selling skills in an inclusive team environment.

Harbour Outdoor is the perfect opportunity to start or grow your career in the interior design industry. Our Sales & Design Specialists receive exposure to varying aspects of sales, operations, inventory management, interior design, and retail visuals. To succeed in this role, you must provide exceptional customer service, be a team player, build relationships, and support your colleagues in all facets of the business.

Responsibilities

• Assist customers with sales and post-sale follow-up, including processing ESD requests, placing orders, resolving delivery issues.
• Ability to influence customers in order to achieve sales goals.
• Co-manage and run the day-to-day operations of the Showroom with your co workers.
• Actively engage with new & existing customers and create a clientele that you regularly reach out to.
• Identify outreach opportunities, including marketing to local interior designers, architects, realtors and developers.
• Work with the showroom team to maintain showroom appearance and comply with visual merchandising standards.
• Maintain and assist in ordering inventory for all Showroom marketing collateral, office supplies, swatch samples, update vendor and pricing information, and escalating any facilities issues.
• Attend Showroom meetings, product training, and utilize the Harbour website and catalog to increase product and design knowledge.
• Demonstrate excellent verbal and written communication skills when responding to our clients via phone & email around specific inquiries, client issues, promotions, and Showroom events.

Qualifications

• Five+ years of experience in home furnishings, design, or luxury retail
• Self-starter, quick learner, team player
• Proficiency with Mac OS, Gmail, and web navigation.
• Must be able to lift up to 35 pounds and regularly move items.
• Flexible to meet showroom scheduling requirements.
• Ability to stay organized with strong time management skills.
• Deliver industry leading service which 'surprises and delights’ your customers throughout the ordering process and beyond.

About Harbour Outdoor

Harbour is a family-owned global design brand rooted in nearly fifty years of craftsmanship and heritage. Founded in 1976 by master blacksmith Jim Condos, Harbour has grown from a small Sydney workshop into an internationally recognized luxury outdoor furniture company, still led by multiple generations of the Condos family.

We are fully vertically integrated, designing and manufacturing our collections in-house to ensure exceptional quality, performance, and attention to detail. Harbour blends refined design with durable, sustainably sourced materials to create products that elevate outdoor living across residential, hospitality, and commercial spaces worldwide.