General Manager

Highgate Hotels L.P.; Dallas (TX); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player in hospitality management is seeking a General Manager to lead operations at a premier hotel. This role focuses on driving profitability through effective revenue strategies, cost management, and exceptional guest satisfaction. The ideal candidate will have a strong background in hotel management, showcasing leadership and communication skills. Join a dynamic team dedicated to maintaining high standards and fostering employee development. This is an exciting opportunity to make a significant impact in a thriving environment.

Qualifications

• 6+ years of hotel management experience or relevant education.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Achieve hotel profitability through revenue generation and cost control.
• Conduct staff meetings and training sessions regularly.
• Ensure compliance with hotel standards and policies.

Skills

Hotel Management

Effective Communication

Problem-Solving

Team Leadership

Financial Analysis

Education

Bachelor's Degree

Associate's Degree

Job description

Compensation Type

Yearly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. It is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an asset value exceeding $20B and generates over $5B in revenues. The company offers expert guidance through all stages of the hospitality property cycle, from planning and development to recapitalization or disposition. Highgate also develops bespoke hotel brands and utilizes industry-leading proprietary revenue management tools to drive performance and maximize asset value. The executive team includes some of the industry’s most experienced hotel management leaders, making it a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Residence Inn Addison, 14975 Quorum Dr, Dallas, TX 75254

Overview

The General Manager is responsible for achieving hotel profitability through revenue generation, cost control, guest satisfaction, and employee development, while maintaining the integrity of the hotel for the Select Service Division.

Responsibilities

1. Tour operating departments daily, making adjustments via department heads.
2. Conduct weekly staff meetings, including training sessions and review of sales and operations efforts.
3. Meet all financial review dates and corporate programs timely.
4. Hold monthly financial reviews with department managers and supervisors.
5. Ensure departmental productivity and adherence to Highgate standards and procedures.
6. Develop managers for future roles through training programs.
7. Collaborate with the Director of Sales on prospecting and account calls, focusing on business results.
8. Participate in hotel sales efforts, including client meetings and hosting events.
9. Cover M.O.D. shifts as scheduled.
10. Monitor management trainees’ development.
11. Ensure policy compliance and train new managers accordingly.
12. Assist in budget preparation and management.
13. Conduct service standards training across departments.
14. Create a positive team environment focused on guest service.
15. Inspect rooms regularly with housekeeping and engineering managers.
16. Process invoices daily using the A/P system.
17. Ensure timely submission of financial documents to the Corporate Office.
18. Maintain property cleanliness and preventive maintenance programs.
19. Ensure staff interactions are attentive, friendly, and efficient.
20. Forecast monthly financial performance and analyze data for reforecasting.
21. Conduct management interviews and ensure proper hiring procedures.
22. Perform management performance appraisals and coaching.
23. Motivate and discipline management staff per policies.
24. Perform additional duties as assigned by leadership.
25. Ensure fair treatment of all employees.
26. Engage with clients and guests to support sales and service efforts.
27. Maintain a visible presence in guest areas during peak times.
28. Follow security procedures for hotel safes and conduct monthly audits.
29. Lead monthly credit meetings and enforce collection policies.
30. Complete corporate training modules and obtain necessary certifications.
31. Attend scheduled meetings on the property.

Qualifications

• Minimum 6 years of progressive hotel or related experience; or a 4-year degree with 4-5 years of experience; or a 2-year degree with 5-6 years of experience.
• Ability to exert up to 20 pounds of force occasionally and 10 pounds frequently.
• Maintain a warm, friendly demeanor at all times.
• Effective verbal and written communication skills.
• Good listening skills and the ability to clarify concerns.
• Ability to multitask and prioritize effectively.
• Attend all required meetings and trainings.
• Participate in M.O.D. coverage as needed.
• Maintain attendance and personal grooming standards.
• Comply with hotel standards and safety regulations.
• Problem-solving skills and ability to evaluate complex information.
• Maintain confidentiality of sensitive information.
• Perform other duties as assigned.