General Manager

LAZ Parking; Columbus (OH); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Optional life insurance

Paid time off

Holiday pay

Travel expense reimbursement

Job summary

LAZ Parking is seeking a General Manager in Columbus, OH to oversee finance and operations across assigned portfolios. You will lead and develop teams, manage budgets, and drive revenue while maintaining high service standards.

The role requires 8+ years in management, parking management experience at multiple locations, and strong MS Office skills. Bachelor’s degree or equivalent experience is required. Compensation includes potential bonus eligibility and comprehensive benefits.

Qualifications

• Bachelor's Degree or equivalent work experience.
• 8+ years in management role.
• Parking management experience at multiple locations is required.
• Strong MS Office skills (Excel/Word/PowerPoint) and ability to analyze financial data.

Responsibilities

• Assist with business development, proposals, presentations, and transitions for new locations.
• Lead, direct, and develop teams to achieve goals using LAZ Parking’s culture as a guide.
• Manage, train, and develop staff, including hiring, scheduling, and performance evaluations.
• Develop and implement strategic business plans to achieve financial and operational goals.
• Ensure compliance with safety regulations, company policies, and contractual obligations.
• Monitor and analyze financial performance, preparing budgets and financial reports.
• Foster strong client relationships and ensure high levels of customer satisfaction and retention.

Skills

Leadership

Customer service

Coaching

Team building

Communication

Education

Bachelor's Degree or equivalent work experience

Tools

Excel

Word

PowerPoint

Job description

About Us

Here at LAZ Parking, we often say, it’s not what we do, it's the way we do it. We are more than just the fastest growing and largest privately held parking company in the country, we believe that the work we do and how we treat people can really make a difference.

The Spirit Of The Position

The General Manager supports the Regional Vice President with a complete oversight for financials and operations of assigned portfolios to ensure 24/7 professional parking management. As a company devoted to promoting an employee-focused servant leadership culture, the General Manager will support the programs and initiatives originating from our home office and help to support the individual needs of their operational teams throughout their assigned portfolios.

Principle Job Duties

• Assist with business development, proposals, presentations, and transitions for new locations.
• Lead, direct, and develop teams to achieve annual and periodic goals, using LAZ Parking’s culture as a guideline.
• Manage, train, and develop staff, including hiring, scheduling, and performance evaluations.
• Develop and implement strategic business plans to achieve financial and operational goals.
• Ensure compliance with all safety regulations, company policies, and contractual obligations.
• Monitor and analyze financial performance, preparing budgets, profit/loss statements, and financial reports.
• Foster strong client relationships and ensure high levels of customer satisfaction and retention.
• Prepare budgets and review profit/loss statements for assigned portfolios monthly.
• Develop strategic business plans and directions for assigned portfolios.
• Understand and fulfill all requirements outlined in contractual agreements with clients.
• Maximize revenue, manage expenses, and ensure customer satisfaction by maintaining high service standards.
• Implement marketing and promotional strategies to maximize occupancy and revenue.
• Resolve customer complaints and issues promptly, maintaining a high standard of service.
• Conduct regular audits and assessments to ensure operational efficiency and identify areas for improvement.
• Additional duties as assigned.

Requirements

Education

• Bachelor's Degree or equivalent work experience.

Experience

• Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.
• 8+ years in Management role.
• Parking management experience of multiple locations is required.

Skills

• Ability to seek improvement and create an environment of idea sharing and creative problem solving.
• Strong customer service skills and abilities.
• Ability to be approachable and facilitate coaching conversations with employees and managers.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to encourage open expression of ideas and opinions.
• Excellent team-building and interpersonal skills.
• Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.

Physical Demands

• Willingness to work in the elements – heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 50lbs.
• Ability to stand and walk for extended periods of time.
• Ability to bend, stoop, squat and lift frequently throughout a shift.

FLSA Status: Exempt

Compensation: This position may be bonus eligible.

LAZ Also Provides Additional Benefits Such As

• Optional life insurance
• Paid time off
• Holiday pay
• Reimbursement for approved travel expenses

LAZ is an equal opportunity employer. We are an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions, and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. We make all employment decisions, including, but not limited to, recruiting, hiring, training, and promoting our employees and administering our personnel policies, without regard to protected characteristic in accordance with applicable federal, state, and local laws and ordinances. We are dedicated to ensuring that all decisions regarding personnel are in accordance with our principles of equal employment opportunity.

LAZ Parking participates in E-Verify.