Area Manager

LAZ Parking; Chicago (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

LAZ Parking is seeking an Area Manager, Hospitality to support regional management with complete oversight for financials, operations, safety, and service at assigned hotel locations. You will serve as the Hospitality Manager at one dedicated hotel while supporting others in the market.

The role requires leading Hospitality Managers and staff, driving revenue, controlling costs, ensuring safety and service standards, and delivering on client expectations across multiple sites.

Qualifications

• Bachelor's degree or equivalent work experience.
• 3+ years management experience.
• Valid driver's license and willingness to travel regularly.
• Proficient in MS Office (Excel, Word, PowerPoint) and reporting.
• Strong communication and customer service skills.

Responsibilities

• Manage, plan, schedule, train, and direct Hospitality Managers and staff.
• Drive revenue growth while controlling expenses and upholding safety and service thresholds.
• Coordinate with clients and internal teams to meet contract terms and service levels.
• Travel to hotel locations as needed to support operations.

Skills

Management experience

Multi-site management

Travel willing

Communication skills

MS Office

English fluency

Education

Bachelor's Degree or equivalent

Job description

LAZ Parking is one of the largest and fastest growing parking companies in the country. We often say, “parking is our industry, but people are our passion”. Our mission is to “create opportunities for our employees and value for our clients.” When it comes to parking, we’re the experts!

The LAZ Hospitality silo is a unique team within LAZ Parking dedicated to growth through operational and financial excellence. The Hospitality team specializes in Hotel Partnerships across the country and excels at developing relationships through training, human connection, and career development for our employees and partners.

The Spirit of the Position:

The Area Manager, Hospitality supports the Regional Management with a complete oversight for financials, operational, safety, and service-related success at an assigned hotel location and operational oversight at other assigned hotels. The Area Manager acts as a Hospitality Manager at one dedicated hotel, while simultaneously supporting other hotels in the market.

Principal Job Duties:

• Responsible for the financial, operational, safety and service success at their hotel(s).
• Managing, planning, scheduling, training, and directing the activities of Hospitality Managers, Assistant Hospitality Managers, Supervisors, Shift Leads and frontline staff.
• Ensure that increased revenue, controlled expenses, and customer satisfaction is maximized by maintaining the highest level of safety & service thresholds and initiatives that are aligned with the expectations of our various clients.
• Additional duties as assigned.

People

• Attend daily stand-up meetings and resume meetings scheduled by client either personally or managed through Assistant Hospitality Managers / Supervisors / Shift Leads.
• Ensure LAZ internal stand-up meetings (pre-shifts) are held each shift either personally or managed through Assistant Hospitality Managers / Supervisors / Shift Leads.
• Assist with the management and development of the Hotel valet team to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking’s culture as a guideline.
• Identify high potential employees to support the organization’s continued growth, both within your region and outside.
• Actively participate in the recruiting and onboarding process for prospective.
• Ensure all safety initiatives from the National Safety & Training Manager, Hospitality are rolled out to new and existing employees.
• Any and all safety concerns are reported to the Hospitality Manager for review and suggestions on how to improve safety at your hotel.

Product

• Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and hotel internal service metrics.
• Responsible for cultivating client relationships and business retention.
• Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned hotel(s).
• Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients.
• Responsible for planning and executing plan for the opening of new locations.

Profit

• Responsible for claims and safety related training, prevention initiatives, and claims processing including claims investigation, client and guest follow-up, and compliant reporting.
• Responsible for overall financial success including audit compliance and ensuring the operation follows audit protocol.
• Responsible for payroll processing; ensuring sign off on hours in timely manner; collaborate with the local payroll department to ensure pay data is completed properly; work with Human Resources Business Partner to ensure proper wage and hour compliance.
• Responsible for ensuring LHIST data is entered daily and accurately.
• Responsible for financial management of assigned location ensuring adherence to budget and revenue enhancements as it relates to staffing, scheduling and operational expenses.
• Daily, weekly, monthly, and annual financial and operational reports as required.
• Preparation of budgets/monthly reviews of profit/loss for their assigned portfolio.
• Monitor, review, and analyze the market rate structures.

Education:

• Bachelor's Degree or equivalent work experience.

Experience:

• 3+ years Management experience.
• Experience managing multi-site facilities.
• Valid driver’s license required.
• Previous experience working in fast-paced environment with high customer expectations.
• Must have experience managing multiple P&Ls.
• Ability to cultivate the client-LAZ relationship.
• Must be willing to travel to different hospitality locations on a daily/weekly basis as needed to support operations.
• Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.
• Must have vehicle.

Skills:

• Ability to communicate professionally and effectively.
• Ability to speak, read, and comprehends the English language.
• Must be open to feedback, differing opinions and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrate the ability to seek improvement.
• Excellent teambuilding and interpersonal skills.
• Ability to produce and maintain an acceptable driving record and unrestricted drivers’ license.

Physical Demands:

• Willingness to work in the elements – heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 50 pounds.
• Ability to stand and walk for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt

LAZ is an equal opportunity employer. We are an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions, and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, and local laws and ordinances. We make all employment decisions, including, but not limited to, recruiting, hiring, training, and promoting our employees and administering our personnel policies, without regard to protected characteristic in accordance with applicable federal, state, and local laws and ordinances. We are dedicated to ensuring that all decisions regarding personnel are in accordance with our principles of equal employment opportunity.