Facilities Manager

LAZ Parking; Winston-Salem (NC); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Growth Opportunities

Paid training

Free company uniform

Pay Cards

Payactiv

Medical

Dental

Vision

Life and Disability Benefits

Job summary

LAZ Parking is seeking a Facilities Manager to oversee multiple locations and drive 24/7 professional parking management. The role reports to Operations and requires a servant-leadership mindset to support site teams and our home office initiatives.

The position focuses on budgeting, operations, and a strong customer-focused culture across a diverse portfolio of parking facilities. Strong leadership and communication skills are essential.

Qualifications

• Bachelor's Degree preferred or equivalent work experience.
• Minimum of 3 years (or more) of parking management experience across multiple locations.
• Knowledge of Excel, Word, PowerPoint and General Microsoft Office Applications.

Responsibilities

• Develop client relationships and business retention.
• Maximize revenue, manage expenses, and customer satisfaction by maintaining service thresholds and client expectations.
• Assist the region with business development, proposals, presentations, and transitions for new locations.
• Lead and develop frontline staff to achieve annual and periodic goals while upholding LAZ Parking's culture.
• Plan and execute openings of new locations within the portfolio.
• Prepare budgets and monthly profit/loss reviews by location within the portfolio.

Skills

Customer service

Leadership / coaching

Communication

Teambuilding

Multi-tasking

Problem solving

Organizational skills

Time management

Education

Bachelor's degree preferred

Tools

Excel

Word

PowerPoint

Job description

**The Details**

• Facilities Manager
• Full-Time
• Salary: $70,000-$80,000
• Minimum of 3 years (or more) of parking management experience of multiple locations (or similar experience in a similar industry) is required.

LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we're the experts!

The Spirit of the Position:

The Facilities/Parking Services Manager supports the Director of Operations with a complete oversight for financials and operations of assigned portfolio to ensure 24/7 professional parking management. As a company devoted to promoting an employee-focused servant leadership culture, the Facility Manager will support the programs and initiatives originating from our home office and help to support the individual needs of their operational teams throughout their assigned portfolio.

Principal Job Duties:

• Responsible for developing client relationships and business retention.
• Ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our various clients.
• Assist the region with the business development, proposal, presentation, and transitions for new locations.
• Lead, direct, and develop team of employees to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking's culture as a guideline.
• Identifying high potential employees to support the organization's continued growth.
• Responsible for planning and executing plan for the opening of new locations within their assigned portfolio.
• Preparation of budgets/monthly reviews of profit/loss by location with assigned portfolio.
• Organize and narrate parking management skills for frontline staff.
• Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients.
• Daily, Weekly, Monthly, and Annual financial and operational reports as required.
• Managing, planning, scheduling, training, and directing the activities of the frontline staff.
• Serve as a liaison to parking patrons and various stakeholder groups who are impacted by the operations of the assigned portfolio (and vice versa).
• Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned portfolio.
• Participate in labor contract management if applicable to assigned portfolio.
• Review and edit proposed parking, maintenance, etc. agreements.
• Communicate with local police department and emergency management teams regarding operations.
• Organize and manage the oversight of event operations within LAZ Parking.
• Monitor, review, and analyze the market rate structures.
• Implementation and completion of other projects, programs, and initiatives that may arise from assigned portfolio operation.
• Additional related duties as assigned.

Requirements:

Education:

• Bachelor's Degree preferred or equivalent work experience.

Experience:

• Minimum of 3 years (or more) of Parking management experience of multiple locations (or similar experience in a similar industry) is required.
• Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.

Skills:

• Ability to seek improvement and create an environment of idea sharing and creative problem solving.
• Strong customer service skills and abilities.
• Ability to be approachable and facilitate coaching conversations with employees and managers.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to encourage open expression of ideas and opinions.
• Excellent teambuilding and interpersonal skills.
• Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.

Physical Demands:

• Willingness to work in the elements - heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 25 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.

Benefits of joining the LAZ Parking Family:

• Growth Opportunities
• Paid training
• Free company uniform
• Pay Cards
• We partner with Payactiv

We recognize our LAZ family members as our most important asset and, as part of our commitment to people, we strive to ensure that our package of benefits provides peace of mind. LAZ Parking offers a generous benefits package including:

• Medical
• Dental
• Vision
• Life and Disability Benefits
• Supplemental Health
• And much more!

We are committed to help you be well, not just at work but across all aspects of your life. The following programs are available to help support you, free of charge.

• Health Coaching & Resources One-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
• Employee Assistance Program (EAP) you and eligible members of your household have 24/7 access to confidential counseling.
• Smoking Cessation Program

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify.