General Manager

Restaurant Associates; Chicago (IL); On-site; USD 105,000 - 140,000; Full time

Job summary

Join a leading company in dining and event catering as a General Manager in Chicago. You'll oversee a multi-unit operation with a significant budget, ensuring exceptional guest experiences and team engagement. Ideal candidates will have extensive multi-unit management experience and a passion for food excellence.

Benefits

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Employee Assistance Program

Qualifications

• Minimum 5 years food service & multi-unit management experience.
• Excellent communication skills, both written and verbal.
• Project management and financial skills are preferred.

Responsibilities

• Oversee day to day operations at multiple café locations.
• Design and lead an engaging guest experience across all units.
• Manage location budgets, labor, and food costs.

Skills

Communication

Team Leadership

Financial Acumen

Project Management

Education

Bachelor's degree or equivalent professional experience

Job description

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Salary: 105,000-140,000

Restaurant Associates

Position Title: General Manager

Reports To: Director of Operations

Salary: 105,000-140,000

Other Forms of Compensation: 20% Bonus Eligibility + Comprehensive Benefits Package

Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards- Best Places to Work, This is R/A !

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email [e-mail].

Job Summary

We are seeking a dynamic and experienced General Manager to lead a multi unit operation with a total annual budget of approximately 25 million. The GM will oversee all facets of operations across multiple food service locations, ensuring a seamless, high quality guest experience that emphasizes hospitality, food excellence, and team engagement.

Key Responsibilities:

• Owns the Guest Experience: Designs and leads a consistent, engaging, and hospitality driven experience across all units, not just the food, but the entire service environment.
• Team Leadership and Development: Directly manages a team of 10 managers and supports a frontline staff of 60 associates. Develops leadership capabilities through regular coaching, performance reviews, and development plans.
• Multi Unit and Catering Oversight: Oversees day to day operations at multiple café locations, including catering functions. Ensures operational consistency and excellence at every site.
• Financial Accountability: Manages location budgets, labor, and food costs in partnership with Regional Directors. Drives financial performance and ensures adherence to fiscal goals.
• Standards and Compliance: Ensures strict adherence to Compass Group and sector-specific guidelines, policies, and procedures, including all HR, safety, and sanitation protocols.
• Operational Excellence: Collaborates with district and regional leadership to ensure the successful execution of programs, rollouts, and new unit openings. Maintains all operational timelines and deliverables.
• Food Quality and Safety: Demonstrates a passion for high quality food, ensuring superior preparation, taste, and presentation. Leads with a safety first mindset in both food handling and workplace practices.
• Client and Partner Relations: Acts as the primary liaison with our client partner, ensuring transparent, timely, and solution focused communication. Responds to all client and customer feedback within 24 hours.
• Culture and People Management: Promotes a respectful, inclusive, and professional work culture. Champions employee engagement, retention, and recognition efforts.
  
  

Minimum Qualifications:

• Bachelor's degree or equivalent professional experience
• You’ll have a minimum of 5 years food service & multi-unit management experience
• Excellent communication skills are a must - both written and verbal
• Preferred experience in restaurants, hotels, corporate dining, education, military, health care, and/or related food service operations
• Project management skills with previous new business development is preferred
• Ability to create and execute new systems, processes and procedures
• Financial acumen and proven track record of successful operations in previous roles
• Manages time effectively and prioritizes tasks to meet deadlines
• Ability to follow all Health & safety standards
• Ability to work independently as well as in a team
  
  

Apply to Restaurant Associates today!

Restaurant Associates is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Associates At Restaurant Associates Are Offered Many Fantastic Benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave
  
  

Applications are accepted on an ongoing basis.

Restaurant Associates maintains a drug-free workplace.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Req ID: 1429440

Restaurant Associates

Nakiiya Nashaya Jones

[[req_classification]]

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Food & Beverages

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