General Manager

AECOM; Chicago (IL); On-site; USD 80,000 - 120,000; Full time

Job summary

A leading hotel management company is seeking a General Manager for the Omni Chicago, located in downtown Chicago. The role involves overseeing all aspects of hotel operations, ensuring exceptional service and profitability. Ideal candidates will have extensive experience in upscale hotel management, strong leadership skills, and a passion for guest service.

Qualifications

• 5 years minimum experience as a General Manager in an upscale hotel.
• Strong leadership skills and experience managing in a union environment.
• 10+ years of P&L responsibilities.

Responsibilities

• Ensures guest and associate satisfaction through operational excellence.
• Leads the development and implementation of property-wide strategies.
• Hires and develops leadership team to meet business needs.

Skills

Leadership

Communication

Customer Service

Job description

Overview

Chicago Hotel

Sweet Home for sure… Chicago, the third largest city in the US, is second to none with its stunning architecture and lake front beauty. There is something for everyone in Chi-Town; world class music, theater, dining, museums, sports and shopping to name a few. The 4 star Omni Chicago sits on the world famous Mag Mile amongst high end retail stores and close to many of the most popular tourist attractions in Chicago. We are known for our quality and exceptional service. We only hire only the best to ensure we continue our longstanding tradition.

Omni Chicago’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Chicago Hotel’s commitment to serve our associates and nurture their growth has led to the company’s highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Chicago Hotel may be your perfect match.

Job Description

The Omni Chicago is currently seeking a General Manager for this 347 room hotel located in the heart of Chicago’s downtown district along the Magnificent Mile.

This position functions as the primary, strategic business leader of the Omni Chicago, responsible for all aspects of the operation, including guest and associate satisfaction, human resources, financial performance, sales and revenue generation intended to deliver a return on investment to ownership.

The General Manager leads a team in the development and implementation of property-wide strategies and ensures implementation of brand service strategy and initiatives, with the objective of meeting or exceeding guest expectations. In addition, the General Manager builds relationships with key customers and members through personal involvement in the sales process. The position ensures Omni Hotels & Resorts sales channels are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand.

Qualified candidates will have a minimum of 5 years experience as a General Manager in a Four-Diamond hotel.

Responsibilities

Responsibilities:

+ Sets goals and expectations for direct reports.

+ Identifies leadership and fosters career development.

+ Inspires and motivates team to achieve operational excellence.

+ Creates a cohesive leadership team and positive business environment that consistently delivers results

+ Develops deployment strategies to market property to continue to grow market share.

+ Supports the sales strategy by encouraging effective revenue management practices.

+ Reviews the STR report, competitive shopping reports and using other resources to maintain an awareness of the property’s market position.

+ Identifies key drivers of business success.

+ Reviews sales goals and strategies to ensure alignment with positioning and pricing.

+ Ensures sales and revenue engines are leveraged to drive RevPAR improvement year over year.

+ Ensures capital expenditure funds are being budgeted and deployed effectively and within program.

+ Holds staff accountable for successful performance in a positive manner.

+ Utilizes an “open door” policy.

+ Communicates a clear and consistent message regarding property goals to produce desired results.

+ Fosters associate engagement to providing excellent service.

+ Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.

+ Hires executive committee team members who demonstrate strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operation.

+ Works collaboratively with Global Sales Offices to build and nurture strong relationships to aid the business objectives of the hotel.

+ Provides strategic direction and direct support to ensure the success of the group sales team.

+ Participates in daily Operations meetings to ensure strong and sustained interdepartmental communications, problem resolution and guest satisfaction.

+ Participates directly in risk management issues and prevention including legal and workers compensation.

+ Ensures accurate revenue, expense and labor forecasts and execution.

+ Creates appropriate development plans based on individual strengths, development needs, career aspirations and abilities.

+ Participates in member relations to facilitate retention and acquisition.

Qualifications

+ 5 years minimum experience as a General Manager or Resort Manager in an upscale environment.

+ Previous experience with labor relations/managing in a union environment required.

+ Previous experience in a resort environment with seasonal business fluctuations preferable.

+ Strong leadership skills

+ Excellent communications skills

+ Able to motivate team to provide best in class customer service

+ 10+ years of P&L responsibilities

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [e-mail].

Job LocationsUS-IL-Chicago

Posted Date4 days ago(6/2/2025 9:41 AM)

Requisition ID 2025-123766

# of Openings 1

Category (Portal Searching) Hotel Management