General Manager

choicehotels; Chicago (IL); On-site; USD 60,000 - 120,000; Full time

Job summary

Join a renowned team as a General Manager at a prestigious hotel in downtown Chicago. This role involves leading a dedicated team to deliver exceptional guest experiences while driving operational excellence. You will be responsible for strategic leadership, employee engagement, and ensuring the highest standards of service. This dynamic position offers an opportunity to shape the hospitality experience in a vibrant urban setting, making a significant impact on both guests and staff. If you have a passion for hospitality and a proven track record in hotel management, this is the opportunity for you.

Benefits

Employee discounts on hotels

Full benefits package

Employee Assistance Program

Employer paid Accident insurance

401(k) Retirement Plan

Qualifications

• 10+ years of senior hotel leadership experience required.
• Proven leadership experience in managing high-performing teams.

Responsibilities

• Develop and execute comprehensive business strategies for the hotel.
• Ensure 100% guest satisfaction by delivering exceptional hospitality.

Skills

Senior hotel leadership

Upscale hotel experience

Budgeting and financial management

Interpersonal and communication skills

Team collaboration

Education

Bachelor's degree

Job description

Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com.

The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Join Our Renowned Team as General Manager – Radisson Blu Aqua Chicago Downtown

Are you a seasoned hotelier with a passion for curating extraordinary experiences? The Radisson Blu Aqua Chicago Downtown is in search of an exceptional, results-oriented General Manager to lead the operations of this iconic property. Nestled within the architectural masterpiece that is the Aqua Tower and situated in the heart of Chicago's vibrant downtown, our hotel represents the pinnacle of hospitality.

In this role, you will lead a team of highly dedicated professionals, ensuring the delivery of unparalleled guest experiences and exceptional service. Your leadership will be key in maintaining the esteemed Radisson Blu standards, driving operational excellence, and fostering an environment that consistently delights guests, engages employees, and upholds the vision of ownership.

Benefits When You Make It Your Choice:

• Employee discounts on thousands of hotels
• Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, auto insurance, and more
• Employee Assistance Program
• Employer paid Accident insurance and HSA contribution
• 401(k) Retirement Plan

Key areas of responsibility include:

• Strategic Leadership: Develop and execute comprehensive business strategies for the hotel that align with the overarching mission, vision, values, and objectives of Choice Hotels Group and the hotel’s ownership.
• Operational Excellence: Drive the hotel’s profitability, customer satisfaction, and revenue performance by overseeing the efficient operation of all hotel functions.
• Employee Engagement: Formulate and implement innovative strategies and practices that foster a high level of employee engagement, ensuring that all associates are motivated and aligned with the hotel’s goals.
• Guest Satisfaction: Achieve 100% guest satisfaction by delivering the Radisson Blu experience, ensuring that every guest interaction exemplifies the core values of genuine hospitality and consistently exceeds expectations.
• Training and Development: Equip employees with the necessary tools, training, and resources to maximize their engagement, enabling them to provide outstanding customer service and work collaboratively within a strong, unified team.

Requirements/Skills For Success:

• 10 + years senior hotel leadership experience required.
• Minimum 1-2 years upscale hotel experience required with proven leadership experience and a track record of managing high-performing teams.
• Bachelor's degree preferred.
• Strong business acumen, with experience in budgeting, forecasting, and financial management.
• Exceptional interpersonal and communication skills, with the ability to inspire and engage both guests and team members.
• Able to collaborate effectively with other hotel employees and managers to ensure teamwork.
• Able to create a diverse and supportive work environment.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.

In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.