General Manager

Guild Garage Group - LinkedIn; Charlotte (NC); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health, Dental, Vision

PTO & Paid Holidays

401(k) with match

Employer-paid Life, LTD & STD

Job summary

Tip Top Garage Doors in Charlotte, NC seeks a General Manager to lead service and installation operations, manage dispatch and scheduling, and drive profitability while ensuring exceptional customer experiences.

The role emphasizes leadership, budgeting, safety, and team development, with a focus on strong financial results and growth within a leading residential services organization.

Qualifications

• Experience leading home services operations.
• Knowledge of residential/ commercial garage doors.
• Experience with ServiceTitan strongly preferred.
• Strong financial & data analysis skills.

Responsibilities

• Lead service & installation operations.
• Manage dispatch, scheduling, and technician performance.
• Oversee inventory, fleet maintenance, and operational reporting.
• Partner with Sales to drive revenue and margin.
• Maintain OSHA compliance and safety training.
• Resolve customer concerns and uphold quality standards.
• Assist with hiring, onboarding, and team development.

Skills

Operations leadership

Financial analysis

Communication skills

Leadership abilities

Tools

ServiceTitan

Job description

Tip Top Garage Doors

General Manager – Charlotte, NC

$110,000–$150,000 | Full Benefits | Leadership Role

Door Works is seeking a driven, hands-on General Manager to lead our service and installation teams in Charlotte, NC. This role oversees daily operations, field performance, scheduling, inventory, safety, and profitability — ensuring exceptional customer experiences and strong financial results.

What You’ll Do

• Lead service & installation operations

• Manage dispatch, scheduling, and technician performance

• Oversee inventory, fleet maintenance, and operational reporting

• Partner with Sales to drive revenue and margin

• Maintain OSHA compliance and safety training

• Resolve customer concerns and uphold quality standards

• Assist with hiring, onboarding, and team development

What You Bring

• Operations leadership experience (home services preferred)

• Knowledge of residential & commercial garage doors

• Experience with ServiceTitan strongly preferred

• Strong financial & data analysis skills

• Excellent communication and leadership abilities

• Valid Driver’s License

What We Offer

• Competitive salary: $110K–$150K

• Health, Dental, Vision

• PTO & Paid Holidays

• 401(k) with match

• Employer-paid Life, LTD & STD

• Growth opportunities within a leading residential services organization

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Tip Top may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

Pay Range

$110,000—$150,000 USD