General Manager

Fohandboh; Charleston (SC); Sur place; USD 52 000 - 72 000; Plein temps

Résumé du poste

Fohandboh in Charleston, SC is seeking a Restaurant Manager to lead all aspects of our busy operation. You will motivate staff to deliver outstanding customer service while maintaining revenue, profitability, and quality goals in a fast-paced setting.

You will coordinate front-of-house and back-of-house activities, hire qualified cooks and servers, set schedules, monitor food prep, and ensure compliance with sanitation and safety regulations.

Qualifications

• Back of the house management experience is essential.
• Assist in hiring qualified cooks and wait staff.
• Set work schedules and oversee food preparation.
• Ensure compliance with health, safety and sanitation regulations.
• Lead by example during busy periods.

Responsabilités

• Coordinate daily Front of the House and Back of the House restaurant operations.
• Deliver superior service and maximize customer satisfaction.
• Respond to customer complaints and review product quality; research vendors.
• Organize and supervise shifts.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Ensure compliance with sanitation and safety regulations.
• Promote the brand through local community events and restaurant promotions.
• Train new and current employees on customer service practices.
• Create detailed reports on weekly, monthly and annual revenues and expenses.

Connaissances

Staff management

Customer service

Scheduling

Food safety

Vendor management

Leadership

Cost control

Communication

Description du poste

We are looking for a Restaurant Manager to lead all aspects of our business. You will motivate our staff to provide excellent customer service. Restaurant manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. Back of the house management experience is essential, as you’ll assist in hiring qualified Cooks and Wait Staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations. We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.

Job Duties

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaintsRegularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations