General Manager

Lunova Group; Cataño (PR); On-site; USD 95,000 - 150,000; Full time

Job summary

Lunova Group is recruiting a results‑driven General Manager to oversee Puerto Rico operations in the elevator industry. The role will own the branch's full P&L, drive profitable revenue growth, and provide strategic oversight across all departments and business lines.

The General Manager will champion a safety‑first culture, promote teamwork and ownership, and lead by example with integrity and professionalism. Experience in elevator or related building services sectors is preferred.

Qualifications

• Experience leading and developing talent.
• Strong analytical skills to interpret data and drive decisions.
• Elevator industry experience preferred.

Responsibilities

• Oversee department managers and provide direction and training.
• Model and administer the safety program.
• Manage P&L and monitor margins and EBIT across business lines.
• Oversee service contracts and client retention initiatives.
• Build relationships with clients, elevator consultants, and building owners.
• Ensure performance reviews for union and non‑union staff.
• Stay current on elevator codes and employment laws.
• Collaborate with regional teams across operations, sales, accounting, safety, and HR.
• Approve purchasing, contracts, and price adjustments.

Skills

Elevator industry experience

Talent development

Analytical skills

Job description

Lunova Group is recruiting a results-driven General Manager to oversee our client’s Puerto Rico operations within the elevator industry. The General Manager will own the branch’s full P&L, drive profitable revenue growth, and provide strategic oversight across all departments and business lines. As the face of the branch, the General Manager will champion a safety-first culture, promote teamwork and ownership, and lead by example with integrity and professionalism.

This is an exciting opportunity for a proven operational leader with experience in the elevator industry or related building services sectors such as HVAC, fire and life safety, or mechanical contracting.

ESSENTIAL JOB FUNCTIONS:

• Supervises department managers and supervisors by providing direction, training, and clear communication of company policies, procedures, and objectives.
• Leads and models the company’s commitment to safety while administering the safety program.
• Ensures daily branch operations run efficiently and cost-effectively, meeting financial commitments including target EBIT and gross margin goals across all business lines.
• Manages the P&L and uses accounting reports to monitor departmental performance and meet monthly budget goals.
• Oversees service contract retention, directly engaging with all “at risk” accounts and leading customer retention initiatives.
• Builds and maintains strong relationships with clients, elevator consultants, building owners, managers, and prospects.
• Ensures timely, consistent execution of the performance review process for union and non-union employees.
• Maintains strong knowledge of the overall market and stays current on all federal, state, and local elevator code requirements, as well as employment and labor laws.
• Maintains deep familiarity with company products through training, equipment updates, and supplier reviews.
• Collaborates with regional and district teams across operations, sales, accounting, safety, and HR; ensures HR matters are aligned with the regional HR team.
• Holds approval authority for purchasing, contract execution, contract modifications, price adjustments, and other required levels of oversight.

EDUCATION & EXPERIENCE:

• Experience in the elevator industry preferred.
• Demonstrated success in managing and developing talent.
• Strong analytical skills, including the ability to identify problems, gather data, interpret findings, and draw sound conclusions.