General Manager (Puerto Rico)

TK Elevator; Cataño (PR); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Flexible spending accounts (FSA)

Health savings account (HSA)

Company-paid disability insurance

Life insurance and AD&D

Job summary

TK Elevator in Puerto Rico seeks a high-impact leader to drive revenue growth and manage the branch’s P&L across all lines of business. You will supervise managers, lead safety programs, and ensure financial commitments are met while building strong client relationships.

You will collaborate with sales and regional teams to uphold contract performance, retention, and profitability, with a focus on safety, professionalism, and ownership of the business.

Qualifications

• Bachelor's degree required.
• Proven ability to manage multiple departments and lines of business.
• Knowledge of elevator industry or related field is preferred.

Responsibilities

• Supervise department managers and superintendents with direction and training.
• Lead safety program implementation and compliance.
• Ensure branch operations meet financial targets (EBIT and gross margin).
• Manage P&L and review accounting reports to meet monthly budgets.
• Collaborate with sales managers to grow the customer base.
• Oversee retention of service contracts and handle at-risk accounts.
• Build strong relationships with clients, owners and managers.

Skills

P&L management

Operations management

Leadership

Sales collaboration

Education

Bachelor's degree

Job description

Puerto Rico.

Responsible for driving revenue growth and managing the branch’s P&L by successfully managing all departments and lines of business to exceed business goals. Drives the culture and sets expectations for safety, work ethic, professionalism, ownership of the business and shares pride in the branch and the branch’s successes.

ESSENTIAL JOB FUNCTIONS

• Supervises department managers and superintendents by providing direction and training, and communicating company policies, procedures and objectives.
• Leads by example the company’s commitment to safety and administers the company safety program.
• Ensures the branch's daily operations run efficiently and cost effectively and meets financial commitments including target EBIT dollars and gross margin percent goals across all lines of business.
• Manages profit and loss (P&L) and uses accounting reports to measure each department's performance to ensure monthly budgetary goals are met.
• Works with sales managers to increase customer base.
• Oversees retention of service contracts including direct involvement in all “at risk” customer accounts. Plays leadership role in customer retention programs using NPS scores, processes, tools and technology.
• Develops and maintains strong working relationships with clients, elevator consultants, building owners, managers and prospects.
• Oversees and ensures that the employee performance process for both union and non-union employees is performed timely and consistently.
• Recommends employee merit increases as part of the performance management process for non-union employees and meets with employees to review their compensation and bonus structure.
• Maintains a strong working knowledge of the overall market area.
• Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements; and a good understanding standing of employment and labor laws.
• Maintains strong familiarity of company products by attending company training classes and reviewing factory equipment updates and supplier goods.
• Maintains a strong working knowledge of the contract with the International Union of Elevator Constructor. Includes meeting with local business agents to resolve issues involving contract work, grievances and union employee issues.
• Responsible for Reviews and approves invoices, accounts receivables, write-offs and credits.
• Consults with regional and district teams in areas of operations, sales, accounting, safety and human resources. Ensures that all HR matters are coordinated with the regional HR team. Responsible for multiple levels of approvals including but not limited to purchasing, contract execution, contract modifications, and price adjustments.

EDUCATION & EXPERIENCE

• Bachelor's degree is required.
• Thorough knowledge and general management methods in the elevator or related industries are required.
• Proven success managing and developing talent within the workforce.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables.

What we offer

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company-paid short- and long-term disability insurance
• Company-paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company-paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre‑tax or Roth basis. The company provides a dollar‑for‑dollar match on the first 5% contributed.

Additional benefits include

• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full‑time employment)