General Manager

Raleigh Improv; Cary (NC); On-site; USD 90,000 - 140,000; Full time

Job summary

Raleigh Improv in Cary, NC seeks a General Manager to lead venue operations in a fast-paced, hospitality-driven environment. You will oversee staff hiring and development, purchasing, and vendor management while maintaining guest satisfaction and financial performance.

The ideal candidate has 5+ years in senior leadership within restaurants or clubs, strong budgeting and analytics, and the ability to multitask under pressure.

Qualifications

• Thrive in a fast-paced, deadline-driven environment with teamwork.
• Must be polished, professional, friendly, and able to multitask and take initiative.
• College Degree or equivalent work experience.
• Minimum 5 years in a senior leadership role within a Restaurant or Club.
• Extensive knowledge of budgeting, food safety, sanitation, and team management.
• ServSafe Food Handler Card ensuring compliance with any county or state requirements.
• Current RAMP Certification or ability to obtain within 90 days of employment.
• Strong analytical and math skills for reviewing P&L in Food & Beverage.
• Flexible hours, including nights, weekends, and holidays.
• Ability to build relationships with stakeholders.
• Dedication and willingness to go above and beyond in hospitality.

Responsibilities

• Have a passion for hospitality and an entrepreneurial spirit.
• Take care of guests and team members as the top priority.
• Create and foster positive team morale and address concerns efficiently.
• Develop schedules meeting operational needs regardless of staffing levels.
• Evaluate and improve processes for staff and financial performance.
• Complete bank audits with servers and bartenders.
• Coach and mentor back/front of house managers and staff.
• Partner with Special Events, kitchen, and service staff for exceptional experiences.
• Maintain P&L, budgeting, cost of goods, labor, and expenses in collaboration with Home Office.
• Manage day-to-day operations with floor presence and guest experience focus.
• Take inventory and order items with Kitchen Manager to control costs.
• Coordinate with Programming to ensure talent performances meet hospitality standards.

Skills

Leadership

Teamwork

Customer service

Multitasking

Budgeting

P&L analysis

Education

ServSafe Food Handler Card

RAMP Certification

Tools

Microsoft Office

Job description

Description

With past performances from Richard Pryor, Billy Crystal, Lily Tomlin, Freddie Prinze, Andy Kaufman, Eddie Murphy, Tim Allen, Jay Leno, Chris Rock, Dane Cook, Ellen DeGeneres, Jamie Foxx, Adam Sandler, Jeff Dunham, and Dave Chappelle, the Improv stands as the institution for comedy in the United States. Currently activating over 22 locations, the Improv stands as the largest network of comedy clubs in the country, with its mission to represent the artform through a diverse roster of talent from headlining acts and A-list celebrities to podcasts and open mics.

Job Summary:

The General Manager will lead by example and uplift our staff during the busy moments in our fast-paced environment. The General Manager is responsible for overseeing the venue operations, including hiring and firing staff, purchasing food, supplies and equipment, and dealing with suppliers and vendors. The General Manager must be skilled in handling stressful working conditions and can deal with frequent interruptions. The ideal candidate will have strong management skills, experience in both front and back of the house, and a passion for hospitality with an entrepreneurial spirit.

Responsibilities:

• Have a passion for hospitality and an entrepreneurial spirit!
• Must love taking care of guests and team members! The most important aspect of your job will be taking care of others!
• Create and foster positive team member morale and address all concerns with care and efficiency.
• Develop schedules that meet the operational needs regardless of staffing levels.
• Evaluate and implement processes to maintain and improve team member and financial performance.
• Complete bank audits with servers and bartenders.
• Coach, develop, and mentor back/front of house managers and team members.
• Partner with Special Events, kitchen, and service staff to create exceptional experiences for the guest.
• Maintain administrative responsibilities to include P&L analysis, budget creation, cost of goods, labor, expenses, and collaboration with the Home Office.
• Manage day-to-day operations, with a focus on floor presence and guest experience.
• Take inventory and order items as needed in partnership with the venue Kitchen Manager with a focus on controlling costs.
• Partner with Programming to ensure performing Talent performs as contracted and is welcomed with the highest of hospitality standards.

Minimum Qualifications:

• Thrive in a fast-paced environment with a focus on cultivating teamwork!
• Must be polished, professional, friendly, and have the ability to multitask and take initiative in a fast-paced, high pressure, deadline driven environment.
• College Degree or equivalent work experience.
• Minimum 5 years in a senior leadership role within a Restaurant or Club.
• Extensive knowledge of Microsoft Office, food safety, sanitation practices, budgeting, and team member management.
• ServSafe Food Handler Card ensuring compliance with any county or state requirements.
• Current RAMP Certification or ability to obtain one within 90 days of employment.
• Strong analytical and math skills that translate when reviewing P&L’s utilized in the Food and Beverage industry.
• Ability to work flexible hours, especially nights, weekends, and holidays.
• Ability to create strong relationships with all stakeholders.
• Dedication and willingness to go above and beyond in a hospitality driven environment.

Levity Live owns and operates the leading network of comedy venues in the U.S. under multiple consumer brands, including The Improv and Levity Live venues, as well as Copper Blues Rock Pub & Kitchen.