General Manager

Socket.dev; Cary (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

The Improv is seeking a General Manager to oversee venue operations, manage staff, and drive exceptional guest experiences in a fast-paced comedy club environment.

Ideal candidates have senior leadership experience in restaurants or clubs, strong budgeting skills, and a passion for hospitality with a hands-on, entrepreneurial approach.

Qualifications

• Bachelor's degree or equivalent work experience in hospitality or management.
• Minimum 5 years in a senior leadership role within a restaurant or club.
• Proven ability to manage P&L, budgets, and cost controls.

Responsibilities

• Lead venue operations with emphasis on guest experience and staff morale.
• Hire, train, and mentor front- and back-of-house staff and managers.
• Develop and manage schedules to meet operating needs and budgets.
• Collaborate with kitchen, events, and service teams to deliver exceptional experiences.
• Monitor P&L, costs, and financial performance; optimize resources.

Skills

Leadership

Staff development

Budgeting

P&L management

Guest experience

Multitasking

Scheduling

Vendor relations

Food safety

Education

College degree or equivalent

Tools

Microsoft Office

Job description

Description

With past performances from Richard Pryor, Billy Crystal, Lily Tomlin, Freddie Prinze, Andy Kaufman, Eddie Murphy, Tim Allen, Jay Leno, Chris Rock, Dane Cook, Ellen DeGeneres, Jamie Foxx, Adam Sandler, Jeff Dunham, and Dave Chappelle, the Improv stands as the institution for comedy in the United States. Currently activating over 22 locations, the Improv stands as the largest network of comedy clubs in the country, with its mission to represent the artform through a diverse roster of talent from headlining acts and A-list celebrities to podcasts and open mics.

Job Summary:

The General Manager will lead by example and uplift our staff during the busy moments in our fast-paced environment. The General Manager is responsible for overseeing the venue operations, including hiring and firing staff, purchasing food, supplies and equipment, and dealing with suppliers and vendors. The General Manager must be skilled in handling stressful working conditions and can deal with frequent interruptions. The ideal candidate will have strong management skills, experience in both front and back of the house, and a passion for hospitality with an entrepreneurial spirit.

Responsibilities:

• Have a passion for hospitality and an entrepreneurial spirit!
• Must love taking care of guests and team members! The most important aspect of your job will be taking care of others!
• Create and foster positive team member morale and address all concerns with care and efficiency.
• Develop schedules that meet the operational needs regardless of staffing levels.
• Evaluate and implement processes to maintain and improve team member and financial performance.
• Complete bank audits with servers and bartenders.
• Coach, develop, and mentor back/front of house managers and team members.
• Partner with Special Events, kitchen, and service staff to create exceptional experiences for the guest.
• Maintain administrative responsibilities to include P&L analysis, budget creation, cost of goods, labor, expenses, and collaboration with the Home Office.
• Manage day-to-day operations, with a focus on floor presence and guest experience.
• Take inventory and order items as needed in partnership with the venue Kitchen Manager with a focus on controlling costs.
• Partner with Programming to ensure performing Talent performs as contracted and is welcomed with the highest of hospitality standards.

Minimum Qualifications:

• Thrive in a fast-paced environment with a focus on cultivating teamwork!
• Must be polished, professional, friendly, and have the ability to multitask and take initiative in a fast-paced, high pressure, deadline driven environment.
• College Degree or equivalent work experience.
• Minimum 5 years in a senior leadership role within a Restaurant or Club.
• Extensive knowledge of Microsoft Office, food safety, sanitation practices, budgeting, and team member management.
• ServSafe Food Handler Card ensuring compliance with any county or state requirements.
• Current RAMP Certification or ability to obtain one within 90 days of employment.
• Strong analytical and math skills that translate when reviewing P&L’s utilized in the Food and Beverage industry.
• Ability to work flexible hours, especially nights, weekends, and holidays.
• Ability to create strong relationships with all stakeholders.
• Dedication and willingness to go above and beyond in a hospitality driven environment.

Levity Live owns and operates the leading network of comedy venues in the U.S. under multiple consumer brands, including The Improv and Levity Live venues, as well as Copper Blues Rock Pub & Kitchen.