General Manager

Crumbl Cookies; Carrollton Township (MI); On-site; USD 48,000 - 54,000; Full time

Benefits offered by this job

Monthly bonuses

Quarterly bonuses

Job summary

Crumbl Cookies in the Saginaw area is seeking a self-motivated General Manager to direct daily operations, implement growth strategies, and uphold Crumbl standards. The role includes budgeting, staffing, inventory control, vendor relations, and ensuring outstanding customer service.

The successful candidate will lead a team of 20+ staff, work extended hours during busy periods, and receive a base salary starting at $48k-$54k plus monthly and quarterly bonuses based on KPIs.

Qualifications

• At least 3 years of food/restaurant experience, including management experience for at least 1 year.
• High school diploma or equivalent.
• Valid driver's license with reliable transportation.
• Able to work extended hours during critical project phases.
• Able to work in a fast-paced environment and make decisions as needed.
• Strong leadership and interpersonal skills.
• Highly organized with attention to detail.
• Able to stand for extended periods and lift up to 50 lbs.

Responsibilities

• Overseeing daily business operations.
• Developing and implementing growth strategies.
• Keeping up-to-date with Crumbl best practices through webinars and resources.
• Training lower-level managers and staff on Crumbl standards.
• Hiring employees and managing staff scheduling.
• Managing inventory of ingredients and store supplies.
• Improving revenue with a focus on increasing Average Order Value.
• Minimizing operational costs to maintain profits.
• Evaluating employee performance and productivity.
• Generating reports and communicating performance.

Skills

Leadership

Communication

Time management

Motivation

Problem solving

Education

High school diploma or equivalent

Tools

Inventory management

Job description

Join the team that brings Crumbl Cookies to the Saginaw area.

This position pays a base salary starting at $48k - $54k, depending on experience, plus monthly and quarterly bonuses earned by achieving target KPIs.

Crumbl is entrusting us with their powerful and popular brand, and we need a manager who is excited for the opportunity (and challenge) that comes with it. Thorough training resources - including extensive in-store time with area leadership - will be available immediately upon hiring, because we want to do everything we can to help our manager hit the ground running.

We are looking for a self-motivated and results-driven general manager to direct and manage our organization's business activities and to develop and implement effective business strategies and programs. Duties for the general manager will include allocating budget resources, formulating and upholding policies, coordinating business operations, monitoring and motivating staff, managing operational costs, ensuring good customer service, improving administration processes, engaging with vendors, hiring and training employees, identifying business opportunities, and monitoring financial activities. Your entrepreneurial spirit and vision in directing business functions will assist our organization in maintaining relationships with clients, generating new business, increasing staff productivity, improving service, ensuring sustainability, and meeting business objectives.

The successful candidate for this role must possess excellent communication and time management skills, superior knowledge of business functions, an exceptional ability to handle stressful situations, and strong leadership qualities. The ideal general manager can account for all business activities, support staff development, enhance efficiency, drive sales and improve revenue, maintain relationships with clients, enhance the organization's image, and meet overall growth objectives.

Qualifications:

• At least 3 years of food/restaurant experience, including actual management experience for at least 1 year.
• High school diploma or equivalent.
• Valid driver's license, with reliable transportation.
• Able to work extended hours during critical project phases.
• Able to work in a fast-paced environment, often as the decision-maker.
• Good knowledge of different business functions.
• Strong leadership qualities with excellent communication and interpersonal skills.
• Highly organized and a meticulous attention to detail.
• Strong work ethic with a proactive nature.
• Able to stand for extended periods of time.
• Able to lift, carry, or push/pull up to 50 lbs.

The ideal candidate also is/has

• Strong desire for personal growth and fundamentally views accountability as a tool for enabling and enhancing growth in both self and others.
• Has proven leadership skills, including conflict resolution, with large teams of 20+ employees.
• Understands that the manager is responsible and accountable for the performance of their team.
• Actively seeks out opportunities to mentor individual employees and, where appropriate, to work with Franchise Ownership to identify career paths for high-potential employees.
• Clear and consistent in communicating with team members through texts, emails and online calendars.
• Experience with inventory management.

Responsibilities:

• Overseeing daily business operations.
• Developing and implementing growth strategies.
• Keeping up-to-date on Crumbl best practices, by way of weekly Crumbl webinars and other resources.
• Training lower-level managers and staff on "The Crumbl Way" on a regular basis.
• Hiring employees and managing staff scheduling.
• Managing inventory of cookie ingredients and various store supplies.
• Improving revenue, with an emphasis on increasing Average Order Value.
• Minimizing operational costs, where possible, to maintain strong profit margins.
• Evaluating employee performance and productivity.
• Analyzing accounting and financial data.
• Generating reports and speaking to performance.

It all started with one big dream, two crazy cousins, and the perfect combination of flour, sugar, and chocolate chips. Crumbl was co-founded by Jason McGowan (CEO) & Sawyer Hemsley (COO). They both teamed up and dove head-first into the world of baking. After thousands of dollars in wasted dough, recipes that did not live up to their expectations, and cookies that are just plain embarrassing to them today, the two cousins decided to take their 'perfect cookie quest' to the people. They gathered feedback and tested recipes - a practice that is still part of the Crumbl process - until they created the world's best chocolate chip cookie.