General Manager

Crumbl Cookies; Brownsburg (IN); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Sundays off

Paid time off

Health / Dental

Quarterly Bonus

Job summary

Crumbl Cookies is seeking a General Manager in Brownsburg, IN to lead store operations with an owner mentality. This role drives growth, oversees budgeting, staffing, and vendor relations, and ensures exceptional customer service.

You will coach a team, optimize processes, and implement strategies to maximize profitability while upholding Crumbl’s culture of teamwork and excellence. The position requires strong leadership, communication, and problem-solving skills, with flexibility to work all

Qualifications

• Minimum 1 year of management experience in retail, food service, or related fields.
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
• Passionate about customer service with strong problem-solving abilities.
• Highly organized with meticulous attention to detail and a strong work ethic.
• Good interpersonal skills and computer literacy; ability to work all shifts when needed.

Responsibilities

• Overseeing daily business operations.
• Mixing, baking and engaging in all daily tasks.
• Developing and implementing growth strategies.
• Training shift leads and team members.
• Creating and managing budgets.
• Improving profitability and efficiency.
• Recruiting and hiring staff; evaluating performance.
• Analyzing financial data and reporting variances.
• Ordering, inventory management and scheduling.
• Leading outside sales and marketing initiatives.

Skills

Management Experience

Leadership

Customer Service

Communication

Problem Solving

Organized

Work Ethic

Interpersonal Skills

Computer Literacy

Shift Flexibility

Job description

Crumbl Cookies is offering an incredible opportunity to join the fastest growing cookie company in America. Working at Crumbl is more than just a job. It's a stepping-stone to a successful future in the world of business and a thriving environment where work has meaning and purpose. Our team members are not just employees, they are a highly valued part of our culture and cornerstone of our success.

As a General Manager, you will play the most critical role in the business of operating a store. Essentially, you must possess a store owner mentality. We have a strong culture that fully embraces the work-hard, play-hard philosophy centered on teamwork, growth, and family focus. You will be required to direct and manage all aspects of the business, including complying with all franchise requirements, outside sales and marketing initiatives, allocating budget resources; formulating company policies; coordinating business operations; hiring, monitoring, mentoring and training staff; managing operational costs; ensuring excellent customer service; improving processes; engaging with vendors; identifying business opportunities; and monitoring financial activities.

RESPONSIBILITIES:

• Overseeing daily business operations
• Mixing, baking and engaging in all daily tasks
• Developing and implementing growth strategies
• Training shift leads / assistant manager(s) and team members
• Creating and managing budgets
• Improving profitability
• Recruiting and hiring team members
• Evaluating performance and productivity
• Analyzing accounting and financial data
• Researching and identifying growth opportunities
• Generating reports and analyzing variances
• Ordering, inventory management
• Scheduling employee shifts
• Outside Sales & Marketing initiatives

REQUIREMENTS:

• Minimum of 1 year management experience in retail, food service, or other related fields
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills
• Passionate about customer service
• Effective problem-solving skills
• Highly organized, meticulous attention to detail
• Strong work ethic, proactive nature
• Good interpersonal skills
• Computer literate
• Willingness to work all shifts if / when necessary

PREFERRED SKILLS

• Management experience in restaurant / food service
• Food Manager Certification
• Knowledge of Sysco Foods ordering process
• It all started with one big dream, two crazy cousins, and the perfect combination of flour, sugar, and chocolate chips. Crumbl was co-founded by Jason McGowan (CEO) & Sawyer Hemsley (COO). They both teamed up and dove head-first into the world of baking. After thousands of dollars in wasted dough, recipes that did not live up to their expectations, and cookies that are just plain embarrassing to them today, the two cousins decided to take their 'perfect cookie quest' to the people. They gathered feedback and tested recipes — a practice that is still part of the Crumbl process — until they created the world’s best chocolate chip cookie.

BENEFITS

• Sundays off
• Paid time off
• Health / Dental
• Quarterly Bonus

RESTAURANT TYPE:

• Bakery
• Fast casual restaurant
• Quick service & fast food restaurant

It all started with one big dream, two crazy cousins, and the perfect combination of flour, sugar, and chocolate chips. Crumbl was co-founded by Jason McGowan (CEO) & Sawyer Hemsley (COO). They both teamed up and dove head-first into the world of baking. After thousands of dollars in wasted dough, recipes that did not live up to their expectations, and cookies that are just plain embarrassing to them today, the two cousins decided to take their 'perfect cookie quest' to the people. They gathered feedback and tested recipes — a practice that is still part of the Crumbl process — until they created the world’s best chocolate chip cookie.