General Manager

El Pollo Loco; California (MO); On-site; USD 40,000 - 60,000; Full time

Job summary

Join El Pollo Loco as a General Manager and lead a team to create exceptional guest experiences! As a vital part of our success, you will manage operations, train staff, and ensure our standards of quality and safety. With over 35 years in the business, you will contribute to a culture that values growth and excellence. Advance your career in a thriving restaurant environment where we promote from within!

Benefits

Medical + Dental + Vision Insurance

401(K) Plan with match and immediate vesting

Flexible Spending Accounts

Tuition Reimbursement Program

Meal Discounts

Qualifications

• Must have at least 2 years of management experience, preferably in a restaurant.
• Excellent written and verbal English communication skills.

Responsibilities

• Manage and coach Assistant Managers and Crew members.
• Ensure compliance with food safety and cleanliness standards.
• Lead recruitment and hiring processes.

Skills

Strong customer service skills

Interpersonal skills

Conflict-resolution skills

Basic math skills

Computer skills

Education

High school diploma or equivalent (GED)

College education

Job description

Have you ever envisioned leading a team to success or dared to help manage a million-dollar business? Well here’s your opportunity to live the dream! Put your team-building skills to the test and bring us your passion, energy and strong customer service skills. We’ll provide you with an awesome training program, great mentors and an exceptional team that will help you launch your career. The rest is up to you!

What’s in it for you !

We offer eligible Employees the following Benefits/Perks:

• Medical + Dental + Vision Insurance
• 401(K) Plan with match and immediate vesting
• Flexible Spending Accounts
• Basic Life and AD&D/Long Term Disability
• Tuition Reimbursement Program (General Manager and Assistant Manager only)
• Meal Discounts

General Manager Job Summary:

• Manages, coaches, recognizes performance, directs activities and establishes priorities for Assistant Managers, Shift Leaders, and Crew members for efficient and effective restaurant operations.
• Measuring, creating and ensuring exceptional guest experiences
• Coordinating and implementing new product introductions and procedures in the restaurant
• Ensuring execution and compliance with all security, food safety, quality, and cleanliness standards
• Maintaining cost controls and meeting the sales/profit goals
• Administering all in-restaurant records and procedures including payroll, inventories, security and employee personnel files
• Leading restaurant management team in recruitment, selection, hiring, retention, employee relations and corrective action
• Ensuring a respectful and diverse workplace exists in the restaurant

Requirements:

• Experience: Must be an EPL Assistant Manager or have the equivalent of 2 years or more of management experience, preferably in a restaurant environment. Familiarity with Point-Of-Sale systems is desired.
• Education: High school diploma or equivalent (GED) preferred, and college education desired
• Communication: Excellent written and verbal English communication skills (second language a plus)
• Competencies: Basic math and computer skills, and strong interpersonal and conflict-resolution skills
• Driving/Vehicle: Must be at least 18 years old and possess a valid driver’s license and a reliable vehicle that may be used for company business.
• Food Handler Card: Must have a Serve Safe Certificate at time of hire or obtain a Serve Safe Certificate and pass the EPL Food Safety Audit (FSA) class upon hire, where applicable
• Physical Demands: The General Manager regularly stands, walks, talks, hears, uses close and distance vision, tastes or smells, lifts 20 lbs., and repetitively reaches/handles/feels/grasps objects with their hands. The position occasionally stoops/kneels/crouches/crawls and lifts objects weighing up to 40 lbs.

Job Details:

• Work Hours: Full-Time schedule, and may work any shift including opening, mid-day, and closing. The great news is that our restaurants are not open 24 hours!
• Career Advancement/Career Plan: We promote heavily from within, so from a GM you can develop to become an Area Leader, then Director of Operations, and beyond!
• Work Attire: EPL logo’d shirt will be provided, and black slacks and no-slip shoes are required
• Ensuring a respectful and diverse workplace exists in the restaurant

Company & Culture

For over 35 years El Pollo Loco continues to dominate the market in delivering the best citrus-marinated fire-grilled chicken. We opened our first restaurant in 1980 in Los Angeles, and today we are over 450 restaurants strong and still growing!From our products to our people, we’re truly amazing!

The pay range identified is the hourly or salary rate El Pollo Loco expects to pay for the posted position. This range does not include any benefits or bonus opportunities that might be available for the position based on position and eligibility criteria. Individual pay will vary based on a variety of factors including years of experience, industry experience, education, geography, etc.