General Manager

Big Deal Outlets; Burley (ID); On-site; USD 50,000 - 60,000; Full time

Job summary

Big Deal Outlet in Burley, Idaho is seeking a General Manager to oversee daily operations and deliver friendly, efficient checkout experiences. You will lead by example, coach staff, and maintain store presentation while ensuring high standards of professionalism.

The role emphasizes customer service, teamwork, and accurate cash handling, with responsibilities spanning opening/closing, promotions execution, and loss prevention.

Qualifications

• High School diploma or equivalent required.
• Retail management experience preferred.
• Strong attention to detail and communication skills.
• Ability to train and motivate team members.
• Dependable and punctual with good time management.

Responsibilities

• Lead and support team during daily operations.
• Deliver excellent customer service and checkout accuracy.
• Train and coach staff on stocking, checkout, and service.
• Monitor cash handling, drawer counts, and balancing.
• Oversee store cleanliness, inventory processing, and promotions.
• Resolve customer concerns professionally.
• Assist with opening/closing procedures.

Skills

Customer service

Leadership

Cash handling

Staff training

Communication

POS system

Education

High School diploma

Tools

POS system

Job description

Job Details: Job Location: Burley, ID 83318, Position Type: Full Time, Education Level: Not Specified, Salary Range: $50,000.00 - $60,000.00 Salary/year, Job Shift: Morning/Afternoon, GENERAL PURPOSE

The General Manager at Big Deal Outlet is responsible for overseeing daily operations while ensuring customers receive a friendly, efficient, and accurate checkout experience. This role combines strong customer service and work ethic with leadership responsibilities, helping to support, guide, and motivate the team while maintaining high standards of professionalism, and store presentation.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Lead and support team members during daily operations and expectations.
• Lead by example in delivering excellent customer service and performance
• Train, coach and provide feedback to team members on stocking procedures, checkout accuracy and customer service.
• Monitor cash handling procedures and assist with drawer counts, balancing, and discrepancies.
• Observe store activity and customer behavior to prevent theft; review security footage as needed.
• Greet customers promptly and provide courteous, professional service.
• Oversee store cleanliness, organization, and readiness.
• Oversee inventory processing
• Support upselling efforts and ensure consistent execution of promotions.
• Resolve customer concerns and escalated issues in a professional manner.
• Assist with store opening and closing, including cash handling, register setup, and closing procedures.

MARGINAL DUTIES & RESPONSIBILITIES

• Advise management with scheduling support and workflow coordination.
• Support team members and assist with general store operations as needed.
• Remain attentive to store activity to help deter theft and minimize loss.
• Perform other functions as necessary or as assigned.

NATURE OF WORK CONTACTS

• Interact and communicate in a professional and effective manner with all levels of employees, management, vendors, customers, and external partners.

TRAINING & QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Rev. Date: 05/05/2026

• High School diploma or equivalent required, college degree preffered
• Previous retail management experience preferred.
• Ability to train, motivate, and support team members.
• Strong attention to detail.
• Strong communication and interpersonal skills.
• Dependable, reliable, honest, and team-oriented.
• Able to work independently with little instruction.
• Effective time management skills and the ability to prioritize tasks.
• Ability to remain calm and effective in a fast-paced environment.
• Reliable attendance and punctuality, with the ability to work scheduled shifts.
• Strong interpersonal skills with a track record of contributing to a respectful, team-oriented workplace.

PHYSICAL/SENSORY DEMANDS:

• Ability to stand or sit for extended periods of time
• Frequent use of a computer cash register for data entry and basic system navigation.
• Communicate with customers and team members to understand needs and provide support.
• Repetitive use of hands, wrists, and fingers for cash handling, scanning, and data entry tasks.
• Ability to grasp, reach, push, and pull objects using hands and arms
• Must be able to lift and move items up to 10 lbs. regularly (frequently required to lift and move items up to 25 lbs., and occasionally required to lift and move items up to 50 lbs.).