Retail General Manager: Lead & Elevate Store Ops

Big-Deal-Outlets; Burley (ID); On-site; USD 65,000 - 110,000; Full time

Job summary

Big Deal Outlet in Burley, Idaho seeks a General Manager to oversee daily operations, ensuring a friendly, efficient checkout and high store standards. You will lead the team, manage cash handling, and uphold professional store presentation.

Responsibilities include coaching staff, monitoring security, coordinating opening/closing, and driving promotions. Strong leadership, communication, and reliability are essential for success.

Qualifications

• Strong leadership and people-management abilities.
• Excellent customer service and interpersonal skills.
• Ability to train, coach, and provide feedback to staff.

Responsibilities

• Lead and support team members during daily operations and expectations.
• Train, coach and provide feedback to team members on stocking procedures, checkout accuracy and customer service.
• Monitor cash handling procedures and assist with drawer counts, balancing, and discrepancies.
• Observe store activity and customer behavior to prevent theft; review security footage as needed.
• Greet customers promptly and provide courteous, professional service.
• Oversee store cleanliness, organization, and readiness.
• Oversee inventory processing.
• Support upselling efforts and ensure consistent execution of promotions.
• Resolve customer concerns and escalated issues in a professional manner.
• Assist with store opening and closing, including cash handling, register setup, and closing procedures.

Skills

Leadership

Customer service

Communication

Team management

Time management

Education

High School diploma

College degree preferred

Job description

Big Deal Outlet in Burley, Idaho seeks a General Manager to oversee daily operations, ensuring a friendly, efficient checkout and high store standards. You will lead the team, manage cash handling, and uphold professional store presentation.

Responsibilities include coaching staff, monitoring security, coordinating opening/closing, and driving promotions. Strong leadership, communication, and reliability are essential for success.