General Manager

Chick-fil-A; Burbank (CA); On-site; USD 84,000 - 95,000; Full time

Benefits offered by this job

Health benefits

Leadership development

Meal benefits

Job summary

Chick-fil-A in Burbank seeks an experienced General Manager to lead restaurant operations, develop team members, and drive sales growth while delivering exceptional guest experiences. The role requires strong leadership and a proven track record in managing high-volume restaurants and expanding catering revenue.

Responsibilities include strategic planning, people development, and ensuring operational excellence across all shifts.

Qualifications

• Minimum 4+ years of leadership experience in a high-volume restaurant.
• Bachelor’s degree in hospitality, business, or related field.
• Must be eligible to work in the United States and at least 18 years old.

Responsibilities

• Lead daily restaurant operations and ensure execution of Chick-fil-A standards.
• Recruit, train, coach, and develop team members and leaders.
• Drive sales, profitability, and overall restaurant growth including catering.
• Develop and execute strategies to increase catering sales and revenue.
• Manage labor, food costs, inventory, and operating expenses.
• Monitor sales trends and identify growth opportunities.

Skills

Leadership

Restaurant management

Sales growth

Catering sales

Team development

Budgeting & cost control

Education

Bachelor’s degree (hospitality/business)

Tools

Excel

POS systems

Outlook

Job description

We are seeking an experienced, motivated, and results-driven General Manager to lead restaurant operations, develop team members, drive sales growth, and deliver an exceptional guest experience. The ideal candidate will have strong leadership skills, proven restaurant management experience, and a track record of growing sales and catering revenue.

ESSENTIAL RESPONSIBILITIES (include but are not limited to):

Schedule & Availability Expectations

• Full-time (40+ hours per week)
• Open availability required(must be available to work mornings, afternoons, evenings, and Saturdays based on business needs)
• Must have flexibility to work weekends and holidays
• Must be willing to adjust schedule based on business needs
• Availability during peak business periods is essential
• Salary Range:$84,000–$95,000 per year
• Health Benefits:Medical, dental, and vision options (if applicable)
• Leadership Development:Access to ongoing training, leadership development plans, and growth opportunities
• Meal Benefits:Discounted food plan

Key Responsibilities

Strategic Planning & Vision

Lead daily restaurant operations and ensure consistent execution of Chick-fil-A standards

Recruit, train, coach, and develop team members and leaders

Drive sales, profitability, and overall restaurant growth

Develop and execute strategies to increase catering sales and revenue

Build relationships with local businesses, organizations, and community partners

Monitor sales trends and identify opportunities for growth

Manage labor, food costs, inventory, and operating expenses

Systems & Process Development

• Build and refine scalable systems across operations
• Ensure processes are simple, repeatable, and effective
• Identify inefficiencies and create sustainable solutions
• Standardize best practices across leaders and shifts
• Maintain high standards for food safety, hospitality, cleanliness, and guest satisfaction
• Create a strong culture of accountability, teamwork, and continuous improvement
• Lead opening, mid-day, and closing operations as needed
• Support special events, holidays, and other high-volume business periods
• Analyze restaurant performance and establish measurable goals for the leadership team

Operational Excellence Execution

• Learn and participate in all team member positions to help achieve restaurant goals
• Adjust checklists and systems based on operational experience
• Partner with training directors to maintain high performance standards across all day parts and locations
• Work in position during peak periods to help meet labor targets

Data & Performance Analysis

• Track and analyze key business metrics (sales, labor, speed, guest experience)
• Provide insights and action plans based on data
• Maintain leadership scorecards and performance tracking
• Drive accountability through measurable results

Project & Change Management

• Lead major initiatives and business improvements
• Ensure strong execution and follow-through
• Communicate changes clearly across the team
• Monitor effectiveness and adjust as needed

Leadership Support

• Equip leaders with tools and systems to succeed
• Strengthen accountability structures across all pillars
• Support development of high-performing leaders

Minimum Knowledge and Skills Requirements

• Must have an intermediate or higher level of computer literacy with Excel, Word, PowerPoint, and Outlook
• Exceptional project management and leadership skills
• Creative in generating new ideas and developing communications
• Self-motivated, proactive, committed to continuous improvement
• Exceptional verbal, written communication skills that consist of writing highly effective and engaging content
• Extremely strong organizational and time management skills
• Understanding of how to interact with and energize a broad range of multi-generational, diverse employee groups
• Ability to effectively present information in one-on-one and small group situations
• Ability to manage stress and remain composed in a fast paced, high-growth environment
• Ability to maintain confidentiality of company and employee information
• Bilingual communication skills a plus, but not required
• Strong analytical and problem-solving skills
• Continuously represent the brand positively in a multitude of settings and generate brand awareness in the local community
• Ability to work well independently and in a team environment
• Servant leader with a strong sense of stewardship
• Ability to anticipate, solve problems, and resolve both business and team conflicts
• Ability to budget resources – labor, money, time – to achieve business and organization goals, vision, and objectives
• Possess the desire to be a life-long learner and has the willingness and humility to learn
• Excel with systematic follow through and auditing skills
• Have strong communication skills and an ability to coach employees through conflict

Preferred Experience:

Qualifications and Requirements:

• 4+ years of leadership experience preferred
• Strong problem-solving and analytical skills
• Ability to think strategically and execute tactically
• High ownership, accountability, and initiative
• Strong communication and organizational skills
• Experience in systems, data, or project management is a plus
• Must be at least 18 years of age upon hire date
• Must be eligible to work in the United States
• Must have reliable transportation
• Must be able to regularly lift up to 25 pounds and occasionally lift up to 50 pounds
• Reading, writing, and basic math and verbal communication skills required
• Must be able to work in a fast-paced, high energy environment
• Must be able to stand on your feet for the entire duration of your shift
• Must work well under pressure
• Must be able to respond to changes or edits to orders quickly and efficiently
• Must be able to regularly reach above or at shoulder level
• Must be able to regularly bend

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to stand, walk, and sit.
• The employee is often required to reach with hands and arms; and use hands and fingers for typing and handling paper documents.
• The employee must Must be able to regularly lift up to 25 pounds and occasionally lift up to 50 pounds
• Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus, and visual acuity sufficient to read a computer screen and paper documents.
• Hearing abilities required for telephone and in-person conversation with coworkers and third parties.
• Bachelor’s degree from an accredited four-year college or university required
• Previous experience in restaurant management, preferably in a high-volume operation
• Proven leadership and team-development experience
• Demonstrated success in sales growth and business development
• Experience developing and growing catering sales
• Strong communication, organization, and problem-solving skill
• Ability to lead by example and maintain high operational standards

What Success Looks Like

• Systems that create consistency and efficiency
• Improved performance across key metrics
• Strong alignment between leadership and execution
• A proactive, forward-thinking leadership culture

This job posting is for an opportunity at a Chick-fil-A Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator’s restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.