General Manager

Richelieu; Boston (MA); On-site; USD 150,000 - 230,000; Full time

Benefits offered by this job

Competitive base salary

Annual bonus

Monthly car allowance & fuel

Group insurance

Employee Stock Purchase Plan

401(K) with employer matching

Company cell phone & laptop

Paid vacation & holidays

Job summary

Richelieu is seeking a General Manager to take full operational responsibility for the US region, including Boston, MA, Portland, ME, and surrounding areas. The role leads sales, warehouse operations and customer service, reporting to branch and sales managers as appropriate.

You will drive regional growth, coach managers, manage P&L, and ensure efficient logistics while upholding Richelieu's core values and customer focus. This is a senior leadership position with a broad regional mandate.

Qualifications

• Related experience in industrial or building materials distribution with leadership of sales and operations.
• Commercial or sales-driven mindset with leadership in sales.
• Deep knowledge of branch office operations including P&L responsibility.
• Empathetic leader able to develop team members and guide growth.
• Excellent communication with internal teams, suppliers and customers.
• KPI-focused, well organized with strong communication skills.

Responsibilities

• Drive regional sales growth through existing accounts and new business.
• Own strategic growth of customer accounts and lead managers.
• Support Branch Managers and optimize order fulfillment, shipping and receiving.
• Maintain accountability for complete P&L and region performance.
• Ensure effective cross-functional communication across departments.
• Oversee logistics compliance with EH&S and regulations.
• Guide recruitment and training to achieve company goals.
• Develop and execute process improvements for efficiency.
• Monitor daily KPI's for sales and operations performance.
• Foster a positive culture by leading from the front.

Skills

Leadership

Sales leadership

P&L management

Strategic planning

Communication

KPI tracking

Team development

Job description

General Manager

Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial woodworkers, and hardware retailers including renovation superstores. Richelieu offers customers a broad mix of high-end products sourced from manufacturers worldwide. With over 150,000 product offerings, 112 locations in North America, and a state-of-the-art field force that passionately serves over 110,000 customers, Richelieu continues to stand in the forefront of a dynamic and ever-changing industry.

Since 1968, Richelieu has understood the significance and impact of a strong set of Core Values. Richelieu stands behind these Five Core Values that serve as the guiding principles of everything we do: Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership.

These values are what allow us to achieve Our Mission: to enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage spaces.

Our Opportunity

We are seeking a General Manager to take full operational responsibility for our US region including Boston, MA; Portland, ME; Rocky Hill, CT and the surrounding area.

Being a member of the Richelieu team means that you are part of something bigger than just yourself. As a growing and winning international organization that places emphasis on its people and culture, its career development opportunities, and the realization that healthy living is in part achieved by the proper balance of work and home, we are excited to be a company that our employees are passionate about! More can be found out about us at Richelieu.com as well as Richelieu YouTube.

Key Responsibilities

As a vital role charged with the management of people, processes, and overall company performance, the General Manager will be ultimately responsible for all phases of business, including sales and profitability, warehouse operations, and customer service. Positions that will report directly to the General Manager include Branch Managers and Sales Managers.

• Drive the growth of regional sales, both through existing customer relationships as well as new business acquisition by providing coaching, strategy, and direction to sales managers and/or the outside sales team as needed
• Take personal ownership for the strategic growth of customer accounts
• Provide support and organization to Branch Managers, enabling Richelieu to efficiently process customer orders and manage the shipping and receiving process accurately, safely, and on-time
• Maintain accountability for complete P&L, taking full responsibility for the growth and success of the region
• Ensure an effective flow of communication with all personnel involved in the follow-up of customer service and shipping/receiving duties
• Oversee and ensure all logistics-related operations comply with applicable environmental, health, safety, and other regulatory rules and regulations
• Advise their managers in recruitment and team development by overseeing the hiring, supervising, and training employees for the purpose of achieving company goals and objectives
• Establish and execute strategies to improve on our existing processes, procedures, and methods, ensuring efficiency throughout all departments
• Maintain a detailed awareness of daily KPI's with regards to sales and operations performance
• Instill and drive a positive working culture by leading from the front, creating an environment that individuals desire to be a part of

What We Are Looking For

• Related experience from industrial or building materials distribution, with an emphasis placed on leadership of an outside sales and operations teams
• A commercial or sales-driven mindset, optimally including leadership in sales
• Deep knowledge/understanding of complete branch office operations, specifically with P&L responsibility
• An empathetic leader with superior emotional intelligence, able to recognize and develop the unique traits of team members and direct their professional growth
• Excellent communication skills with the ability to interact at all levels internally, as well as with suppliers and customers
• KPI-oriented, well organized, with superior communication aptitude

Compensation and Benefits

• Competitive market-based salary plus annual bonus
• Monthly car allowance and covered fuel
• Business expense reimbursement
• Group insurance program (medical, dental, vision, life, disability, etc.)
• Employee Stock Purchase Plan with employer matching
• 401(K) with employer matching
• Company cell phone and laptop
• Paid vacation and holidays

We are an equal opportunity employer.

What we offer

• Proudly North American company: As a company with proud roots in Quebec, present in Canada and the United States, we enjoy excellent recognition and a great reputation.
• A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
• Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all.
• Competitive compensation: We offer competitive base compensation based on the market.
• Opportunity to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders.
• Work-life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work-life balance.
• Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers.
• Opportunity to grow: We encourage career opportunities and continuing education for the professional development of our employees.