General Manager (GM) - High Volume Fast-Casual Restaurant
Position Type - Full-Time
Lead the Ohana. Run the Business. At Hawaiian Bros Island Grill, we believe in sharing the Aloha Spirit through great food, genuine hospitality, and a culture built on kindness, teamwork, and fun. We are seeking an experienced General Manager to lead the opening and ongoing operations of our various locations. This role is responsible for developing a strong team, delivering exceptional guest experiences, and running a high-performing restaurant business. This is an opportunity for a hands-on leader who enjoys building teams, owning results, and creating a great workplace culture. This location will be part of a growing multi-unit organization with strong opportunities for leadership development and advancement.
What You'll Do
- Own Restaurant Operations
- Lead a high-volume fast-casual restaurant delivering exceptional food and hospitality while maintaining speed, accuracy, and operational excellence.
- Maintain strong speed-of-service performance during peak hours
- Lead efficient kitchen and service execution in a high-volume environment
- Drive operational excellence and ensure brand standards are consistently met
- Execute the restaurant business plan to achieve sales and profitability goals
- Manage scheduling and labor to balance service quality with financial performance
- Analyze operational reports and make adjustments to improve performance
Deliver Exceptional Employee & Guest Experiences
- Create an environment where every employee and guest feels welcomed and valued.
- Lead a culture of hospitality and accountability
- Respond to guest concerns quickly and professionally
- Maintain a clean, organized, and welcoming restaurant environment
- Build a culture where team members feel valued, supported, and motivated to deliver exceptional service.
Build and Develop a Strong Team
- Develop a team culture that reflects the Aloha Spirit.
- Recruit, hire, train, and develop team members and leaders
- Provide consistent coaching and feedback
- Recognize strong performance and hold team members accountable to standards
- Coach and develop shift leaders and assistant managers
- Build a leadership bench that supports restaurant growth
- Create clear development paths for high-performing team members
Manage Business Performance
- Operate the restaurant as a successful business and execute operational systems that ensure consistent food quality, service speed, and team accountability.
- Maintain strict adherence to brand operating procedures
- Use data and operational reports to drive continuous improvement
- Ensure consistent execution of training systems and operational standards
- Manage labor, food cost, and controllable expenses
- Track key operational metrics including labor %, food cost, and guest satisfaction
- Ensure compliance with company policies and all local, state, and federal regulations
- Maintain strict food safety and sanitation standards
- Securely transport cash deposits when required
Qualifications
- 3+ years of restaurant management experience required
- Experience managing teams and restaurant operations
- Ability to analyze sales, labor, and operational reports
- Valid driver's license and proof of insurance
- Basic computer and POS system knowledge
- Must be at least 18 years old
- Spanish bilingual is a plus
Skills and Competencies
- Positive leadership presence
- Strong communication and people development skills
- High level of organization and accountability
- Ability to manage multiple priorities in a fast-paced environment
- Strong problem-solving and decision-making ability
- Team-oriented and adaptable mindset
Compensation & Benefits
- Competitive Salary
- Performance bonus eligibility
- Paid time off
- Employee meal discounts
- Leadership development and career growth opportunities
Schedule Expectations
- Full-time leadership role
- Availability required for mornings, evenings, weekends, and holidays
- Typical schedule averages 45-50 hours per week
- Must be able to support the restaurant during peak business needs
Working Conditions
- Fast-paced restaurant environment
- Standing for extended periods
- Exposure to varying kitchen temperatures
- Ability to lift up to 50 pounds
We use eVerify to confirm U.S. Employment eligibility.
Compensation: Competitive salary