General Manager

FlowerHire; Ann Arbor (MI); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player in the cannabis sector is seeking a dynamic General Manager to lead operations in Michigan. This role focuses on compliance, staff development, and customer satisfaction while driving sales and operational excellence. The ideal candidate will bring extensive retail management experience and a passion for the cannabis community. Join a forward-thinking company committed to education, community impact, and high standards of service. If you are ready to make a significant impact in a growing industry, this opportunity is perfect for you.

Qualifications

• Bachelor's degree in Business or related experience required.
• 5+ years in retail management with a focus on customer service.

Responsibilities

• Ensure compliance with security and local/state regulations.
• Manage and motivate staff to deliver excellent customer service.

Skills

Customer Service

Retail Management

Communication Skills

Conflict Resolution

Interpersonal Skills

Education

Bachelor's Degree in Business

Tools

Sales and Inventory Software

Job description

Join to apply for the General Manager role at FlowerHire.

At Cloud Cannabis / Stash Ventures, we’re not just your average cannabis company. Our mission is to grow a successful vertically integrated cannabis enterprise in the Midwest, aiming to become a leading knowledge and capability hub in the region. Through our brands: High Minded, Timber Cannabis Co., and Cloud Cannabis Co., we offer opportunities for growth, learning, and personal development. We are committed to our core values: connecting, caring, authenticity, inspiration, and business drive, while prioritizing adaptability, diversity, and inclusivity. Our focus is on education and community impact, ensuring we serve our customers’ needs with high standards and integrity.

Essential Functions of the General Manager include:

• Ensuring compliance with security, inventory, and local/state regulations
• Managing and motivating staff to deliver excellent customer service
• Maintaining safety and satisfaction for customers and employees
• Providing education and development for staff on cannabis products and consumption methods
• Setting and exceeding sales, service, and profit goals
• Collaborating with inventory and procurement teams to ensure quality supply
• Fulfilling staffing needs and managing schedules
• Coaching staff regularly to uphold service excellence and labor practices
• Analyzing dispensary performance data and regulatory documents
• Preparing reports, business correspondence, and manuals
• Developing and implementing operational plans and policies
• Tracking financial, inventory, and customer trends
• Managing sales and inventory software systems

Job Requirements:

• Bachelor’s degree in Business or related experience
• At least five years in retail management
• Excellent customer service and communication skills
• Strong interpersonal, conflict resolution, and computer skills
• Passion for serving the Michigan cannabis community
• Must be at least 21 years old and available for flexible scheduling including weekends and holidays