General Liability Claims Supervisor - Remote

The Jonus Group; Atlanta (GA); Remote; USD 95,000 - 125,000; Full time

Job summary

Jonus Group is seeking a General Liability Claims Supervisor to oversee a remote team of claims professionals. You will guide investigations, ensure compliance with regulatory standards, and deliver exceptional client service while working from a home office.

The ideal candidate has at least five years in general liability claims handling, with two years in supervision, strong leadership, analytical skills, and proficiency with claims software and MS Office.

Qualifications

• Bachelor's degree in Business, Insurance, Risk Management, or related field.
• Minimum 5 years in general liability claims handling, with at least 2 years in supervision.
• Strong knowledge of liability principles and claims resolution processes.

Responsibilities

• Oversee daily operations of the general liability claims team remotely.
• Ensure claims are investigated, evaluated, and processed per policies and regs.
• Collaborate with internal/external stakeholders to drive timely resolutions.
• Review claims files for consistency, accuracy, and standards.
• Develop and monitor KPI metrics for claims teams.
• Lead training programs and professional development.
• Provide guidance on liability, coverage, and settlements for complex cases.
• Stay informed on trends and regulatory changes in general liability.
• Handle escalations with fair, customer-centric resolutions.

Skills

Remote team leadership

Communication skills

Analytical thinking

Problem solving

Stakeholder engagement

Education

Bachelor's degree in Business, Insurance, Risk Management, or related field

Tools

Claims management software

Microsoft Office Suite

Job description

Job Title: General Liability Claims Supervisor (Remote)

Job Summary

Seeking a highly motivated and results-driven General Liability Claims Supervisor to oversee and guide a remote team of claims professionals. This role provides leadership and expertise in managing general liability claims, ensuring timely resolution, compliance with regulations, and delivering an exceptional client experience. This remote position offers an opportunity to make an impact within a collaborative team environment.

The role requires a strategic thinker who thrives in a fast-paced, results-oriented atmosphere, has proven team management experience, and demonstrates a commitment to operational excellence.

Key Responsibilities

• Oversee daily operations of the general liability claims team, providing direction, mentorship, and performance feedback.
• Ensure all claims are investigated, evaluated, and processed in compliance with company policies, industry regulations, and best practices.
• Collaborate with internal departments and external stakeholders to drive timely claim resolutions and promote process improvements.
• Conduct regular review of claims files to ensure consistency, compliance, accuracy, and adherence to standards.
• Develop and monitor key performance metrics for claims-handling teams, ensuring continuous quality improvement.
• Lead training programs and promote the professional development of team members.
• Act as a resource for complex claim scenarios, providing guidance on liability, coverage, and settlement strategies.
• Stay informed about trends, regulatory changes, and best practices in the general liability claims field.
• Handle escalations and provide fair, customer-centric resolutions.

Qualifications/Requirements

Education & Experience:

• Bachelor's degree in Business, Insurance, Risk Management, or a related field (or equivalent work experience).
• Minimum of 5 years of experience in general liability claims handling, with at least 2 years in a supervisory or leadership role.
• Strong knowledge of general liability principles, claims investigations, and resolution processes.

Skills & Competencies:

• Proven ability to lead, coach, and develop a high-performing team in a remote environment.
• Exceptional interpersonal, problem-solving, and conflict resolution skills.
• Strong analytical abilities with keen attention to detail and a results-focused mindset.
• Excellent verbal and written communication skills, with the ability to engage effectively with stakeholders at all levels.
• Proficient in claims management software and standard productivity tools (e.g., Microsoft Office Suite).
• Strong organizational skills with the ability to prioritize multiple tasks in a deadline-driven environment.

Preferred Qualifications:

• Professional designations such as AIC, CPCU, or ARM are a plus.
• Experience managing remote teams or working in a fully remote setting.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.
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