General Liability Claims Advocate

VetJobs; West Bridgewater (MA); On-site; USD 60,000 - 111,000; Full time

Job summary

Travelers Insurance in West Bridgewater, MA seeks a Claim Representative to manage, evaluate, and process general liability claims with accuracy and empathy.

Be the beacon of hope for insureds as you determine eligibility, coordinate with investigators, and negotiate settlements, while maintaining compliance and service excellence. A High School diploma and 3 years of claims experience are required; a Bachelor's degree and claims software familiarity are preferred.

Qualifications

• Bachelor’s degree required; 3 years insurance claims experience preferred.
• Experience with claims management software and policy terminology.
• Strong analytical, problem-solving, and customer service skills.
• Ability to handle complex claims and negotiate settlements.

Responsibilities

• Provide quality claim handling of General Liability claims including contacts, coverage, investigation, evaluation, reserving, negotiation, and resolution.
• Communicate with policyholders, claimants, providers, and other stakeholders to gather information and provide updates.
• Determine claim eligibility, coverage, liability, and settlement amounts.
• Ensure accurate and complete documentation of claim files and transactions.
• Coordinate with investigators, legal, and customer service as needed.

Skills

Claims experience

Analytical skills

Customer service

Negotiation

Communication

Education

High School/GED

Bachelor’s Degree

Tools

Claims management software

Job description

Travelers Insurance in West Bridgewater, MA seeks a Claim Representative to manage, evaluate, and process general liability claims with accuracy and empathy.

Be the beacon of hope for insureds as you determine eligibility, coordinate with investigators, and negotiate settlements, while maintaining compliance and service excellence. A High School diploma and 3 years of claims experience are required; a Bachelor's degree and claims software familiarity are preferred.