General Clerk III - 483808

TeleSolv Group; Baltimore (MD); On-site; USD 29,000 - 32,000; Full time

Job summary

TeleSolv Group in Baltimore, MD is hiring a General Clerk III for an onsite role near the Baltimore airport. The position supports Trusted Traveler Program applicants, including identity verification, scheduling, data checks, and daily reporting.

Requirements include U.S. citizenship, willingness to undergo a Tier 4 Public Trust background check, a high school diploma or GED, and at least two years of administrative experience with MS Office. A reliable commute is essential.

Qualifications

• U.S. citizen.
• Willing to go through an intense background check.
• Active Tier 4 Public Trust, or ability to obtain and maintain one.
• High school diploma or GED from an accredited institution.
• Two years of general administrative experience with customer interface.
• Two years of experience with Microsoft Office products.

Responsibilities

• May greet and check-in applicants.
• Verify identity of applicant and confirm documents to complete transactions.
• Maintain up-to-date information on program requirements and enrollment processes.
• Notify inspecting staff of information affecting eligibility.
• Check applicant information against government databases.
• Escort applicants to designated locations as needed.
• Provide performance reports.
• Compile data for daily CBP officer and contractor performance reports.
• Schedule interview appointments in internal Trusted Traveler Programs.
• Assist the public with creating accounts and submitting online applications.
• Assist with membership card activation.

Skills

Customer service

Communication

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Job description

General Clerk III - 483808

Department: Federal Services

Employment Type: Full Time

Location: Baltimore, MD

Compensation: $22.24 / hour

Description

TeleSolv Consulting has an immediate opportunity to work with the Federal Government as a General Clerk III enabling you to have a Tier 4 Public Trust Background investigation.

This is an ONSITE position based by the Baltimore airport in MD. **Please Note**

To be considered for these positions, All candidates MUST be punctual for all scheduled interviews. Arriving on time helps ensure a smooth interview process and reflects professional readiness for the role.

MUST dress in professional business casual attire.

MUST have a reliable source of transportation.

The ideal candidate will provide customer-focused administrative support for Trusted Traveler Program applicants, including identity verification, application assistance, appointment scheduling, database checks, and daily reporting.

Responsibilities:

• May greet and check-in applicants.
• Verify identity of applicant and confirm that applicant has required documents to complete transactions. Contractor staff will determine customer needs, answer general inquiries and concerns, and ensure that the check-in process is performed in a timely manner to prevent a back-up of customers awaiting assistance.
• Maintain accessible, up to date written information on program requirements, enrollment process, and other relevant material to expeditiously assist the general public and program members via phone or in person.
• Notify the Government inspection staff of any information which could adversely affect a person’s application for acceptance into the program.
• Check applicant-supplied information by accessing government databases.
• May need to escort applicants to designated locations
• Provide performance reports.
• Compile data to provide daily performance reports reflecting all activities performed by CBP officers and Contractor staff.
• Schedule interview appointments in the Trusted Traveler Programs Internal.
• Assist the public with creating accounts and submitting online applications for initial enrollment, renewal, card replacement, vehicle enrollment and termination, updating mailing address and license plate information.
• Assist the public with membership card activation.

Qualifications:

Minimum Requirements:

• U.S. Citizen.
• Willing to go through an intense background check
• Active Tier 4 Public Trust, or the ability to obtain and maintain one.
• High school diploma or a General Equivalency Diploma (GED) from an accredited institution recognized by the U.S. Department of Education.
• Two (2) years of general administrative experience with customer interface.
• Two (2) years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).
• Two (2) years of related undergraduate study may substitute for experience.