GenAI Copywriter & Digital Content Designer

US Tech Solutions; Fort Worth (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

US Tech Solutions seeks a versatile copywriter/designer to create customer-focused content for digital channels, translating complex technical details into clear messaging. The role requires experience with HTML, JSON fragments, and content management systems, plus a portfolio demonstrating copywriting and design capabilities.

The candidate will work between IT and business teams in a Digital Customer Experience environment, ensuring content consistency and quality, while supporting on-call

Qualifications

• Bachelor's degree in Journalism, Communication, Arts, or English; or equivalent experience/training.
• 3 years of experience writing concise, web/mobile-friendly copy for a major brand and high-traffic/transaction website.
• 1-3 years of experience with and applying HTML, CSS, and JSON fragments.
• 1-3 years using and maintaining advanced technologies for content creation and maintenance.
• Experience writing customer-facing content for Generative AI (GenAI) applications.
• Experience with Microsoft Dynamics Knowledge Management.
• Ability to translate complex technical information into clear, customer-friendly language.
• Copywriting and design experience.
• Must have an online portfolio/samples of work.

Responsibilities

• Creates and publishes customer-focused content for digital channels, ensuring content is accurate, follows standards, and is engaging and customer-friendly.
• Applies editorial expertise and uses data to continuously improve the customer experience.
• Translates content into clear and concise messaging that customers can easily understand.
• Writes copy for functional applications, including: Error messages, Terms and conditions, Instructions and Product descriptions.
• Maintains the digital lexicon for consistency in voice and standards across all digital channels.
• Updates content within the content management system (CMS) using predefined templates.
• Uses and maintains advanced technologies for content creation and maintenance.
• Optimizes global content development and management processes and tools.
• Translates written requirements into visual solutions such as: Wireframes, Site maps, Page flows.
• Works daily between IT and business teams in a Digital Customer Experience environment.
• Develops and implements content quality metrics.
• Establishes and supports processes to keep content up to date.
• Participates in an on-call rotation, including weekends and late nights, for publishing alerts related to weather delays, cancellations, and other operational issues.

Skills

Customer content knowledge

AP Style & SEO

Technical translation

Self-starter

Cross-team collaboration

Independent working

HTML & JSON fragments

Content strategy

Creative skills

Education

Bachelor's degree in Journalism/Communication/Arts/English

Tools

TeamSite

Microsoft Dynamics

Job description

US Tech Solutions seeks a versatile copywriter/designer to create customer-focused content for digital channels, translating complex technical details into clear messaging. The role requires experience with HTML, JSON fragments, and content management systems, plus a portfolio demonstrating copywriting and design capabilities.

The candidate will work between IT and business teams in a Digital Customer Experience environment, ensuring content consistency and quality, while supporting on-call