Gen AI Support Specialist

Harnham; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Harnham is seeking a Generative AI Support Specialist to be the technical expert for enterprise AI platforms, guiding users from chatbot usage to multi-agent workflows, automation, and business integrations.

You will work with technical and business stakeholders to maximize impact, serve as the escalation point for complex requests, and coach on prompt engineering, AI workflows, and governance. Development of playbooks and adoption materials is expected.

Qualifications

• Hands-on with Generative AI platforms (e.g., ChatGPT Enterprise, Claude).
• Prompt engineering and building advanced AI workflows.
• Background in Data Science, ML, Analytics or related field.
• Proficient with Python, Markdown, APIs, automation tools, and technical integrations.
• Strong troubleshooting and methodical problem-solving skills.

Responsibilities

• Serve as the primary escalation point for complex ChatGPT and AI platform support requests.
• Coach users on prompt engineering, AI workflows, integrations, and governance.

Skills

Generative AI

Prompt engineering

AI workflows

Python

APIs

Automation tools

Troubleshooting

Stakeholder management

Communication

Independent work

Education

Data Science / ML background

Tools

ChatGPT Enterprise

Claude

Job description

The Company

This is a unique opportunity to join an enterprise organization at a pivotal stage in its AI journey. As Generative AI Support Specialist, you will act as the technical expert for enterprise AI platforms, helping users unlock value from advanced AI capabilities while supporting the evolution from chatbot usage to sophisticated multi-agent workflows, automation, and business integrations. They are a well-established organisation investing heavily in Generative AI adoption across the business. With a growing user base and increasing demand for advanced AI capabilities, they are looking for a technically strong specialist to support users, drive best practices, and help shape the future of AI-enabled ways of working. You will work closely with both technical and business stakeholders to maximise the impact of enterprise AI tools.

The Role and Deliverables

• Serve as the primary escalation point for complex ChatGPT and AI platform support requests.


• Coach users on prompt engineering, model selection, AI workflows, custom GPTs, integrations, connectors, and emerging AI capabilities.


• Administer and support the enterprise AI environment, including workspace configuration, user management, analytics, and troubleshooting.


• Partner with business teams to understand requirements and recommend practical AI-enabled solutions.


• Develop playbooks, documentation, adoption materials, feature guides, and governance-related content.


• Analyze recurring issues, identify improvement opportunities, and help drive greater AI adoption across the organization.

Your Skills & Experience

• Strong hands-on experience with Generative AI platforms such as ChatGPT Enterprise or Claude.


• Demonstrated capability in prompt engineering and designing advanced AI workflows.


• Technical foundation in Data Science, Machine Learning, Analytics, or a related discipline.


• Comfortable working with Python, Markdown, APIs, automation tools, or technical integrations.


• Strong troubleshooting and problem-solving skills with a methodical approach to diagnosing issues.


• Ability to translate business challenges into practical AI solutions.


• Excellent communication and stakeholder management skills, with a customer-focused mindset.


• Comfortable working independently, managing multiple priorities, and operating in a fast-moving environment.


• Experience supporting enterprise SaaS platforms or AI products is highly beneficial.


• Familiarity with emerging areas such as AI agents, workflow orchestration, and enterprise AI governance is advantageous.