Gen AI Platform Operations & Governance Associate

JPMorgan Chase & Co.; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

JPMorgan Chase & Co. in New York seeks an Associate in AI Solutions and Business Enablement to operate and improve a secure employee-facing AI platform (LLM Suite) at scale.

You will coordinate release execution, intake, servicing, billing support, access management, and audit readiness, partnering with product, engineering, and risk stakeholders. This execution-oriented role requires strong organization, clear communication, and the ability to synthesize inputs to drive improvements across

Qualifications

• Bachelor’s degree required.
• 2+ years in business management, operations, project management, product operations, technology governance, or risk and controls.
• Experience coordinating deliverables across multiple stakeholders; maintain action tracking and deadlines.
• Strong written and verbal communication; able to produce clear, audience-appropriate updates.
• Demonstrated analytical skills; interpret usage or operational metrics and variances.
• Strong organizational skills; manage multiple priorities in a fast-paced environment.
• Ability to collaborate and influence across teams without direct authority.
• High attention to detail and good judgment in governance, risk, and control-related requests.

Responsibilities

• Coordinate release activities by tracking milestones, dependencies, approvals, communications, and open risks.
• Support monthly billing operations by preparing usage reporting, investigating variances, and coordinating stakeholder follow-ups.
• Prepare for governance and operating meetings by creating materials, tracking decisions, maintaining action logs, and publishing status updates.
• Support risk, control, compliance, legal, technology risk, and model risk inquiries by gathering evidence and coordinating responses.
• Triage operational intake requests, prioritize work with stakeholders, and identify recurring themes to reduce repeat issues.
• Maintain resiliency and operational readiness documentation, including runbooks, testing coordination, and follow-up tracking.
• Support access troubleshooting, entitlement reviews, and user issue resolution with internal platform partners.
• Assist with audit support and requests for information by coordinating fact-finding, documentation, and timely responses.
• Monitor and report on usage limits, spend controls, capacity needs, and subscription mapping to inform capacity planning.
• Maintain accurate application profile records for LLM Suite and related capabilities in internal systems.

Skills

Communication

Analytical skills

Organizational skills

Collaboration

Attention to detail

Stakeholder management

Education

Bachelor’s degree

Tools

Python

Alteryx

Tableau

Job description

JPMorgan Chase & Co. in New York seeks an Associate in AI Solutions and Business Enablement to operate and improve a secure employee-facing AI platform (LLM Suite) at scale.

You will coordinate release execution, intake, servicing, billing support, access management, and audit readiness, partnering with product, engineering, and risk stakeholders. This execution-oriented role requires strong organization, clear communication, and the ability to synthesize inputs to drive improvements across