Geek Squad Advanced Repair Technician

Best Buy; White Marsh (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading company as a Geek Squad Advanced Repair Technician in White Marsh, MD. In this role, you'll repair customers’ devices, provide exceptional customer service, and work collaboratively with your team. Enjoy competitive pay, generous discounts, and benefits aimed at your overall well-being.

Benefits

Generous employee discount

Financial savings and retirement resources

Support for physical and mental well-being

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.

Responsibilities

• Perform diagnostic discoveries and repair devices.
• Provide customer support in-person and over the phone.
• Documentation of customer requests and repairs.

Skills

Troubleshooting

Computer Repair

Customer Service

Job description

Job Description

As a Geek Squad Advanced Repair Technician (Agent), you’ll work at our local Best Buy store to provide technology support and repair customers’ computers and other devices. You’ll provide excellent customer experiences by listening to their needs and partnering with other Geek Squad Agents. You’ll perform repairs by troubleshooting and following our procedures. If you’re passionate about technology and ready to leverage your technical abilities to help customers get the most out of their tech, this might be the perfect role for you.

What you’ll do

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Basic qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products
• Experience actively using and learning about consumer electronics
• Ability to work a flexible schedule including holidays, nights and weekends

Preferred qualifications

• Strong ability to prioritize and multi-task in a fast-paced environment

What’s in it for you

We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:

• Competitive pay
• Generous employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

Req #

988591BR

Brand

Geek Squad

Job Category

Services Group

Job Level

Individual Contributor

Minimum Pay

15.00

Maximum Pay

21.21

Store Number or Department

000159 White Marsh MD Store

Address Line 1

5200 Campbell Blvd Nottingham Square

City

Nottingham

State

Maryland

Search Categories

Geek Squad, Retail

Zip

21236-4983

Benefits

Best Buy offers a range of benefits to support your overall well-being, as outlined in the Benefits Guide. Eligibility may vary.