IT Support Specialist / Technician

Len The Plumber Inc; Columbia (MD); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Junior/Mid-level IT Support Technician to join their dynamic team. This role involves providing essential technical support across various devices, including laptops, tablets, and smartphones. The ideal candidate will have a solid foundation in troubleshooting and customer service, along with a willingness to learn and adapt to new systems. With a focus on teamwork and collaboration, this position offers an exciting opportunity to contribute to a growing tech environment while ensuring smooth operations across the organization. If you are passionate about technology and eager to make a difference, this role could be the perfect fit for you.

Benefits

Dental Insurance

Vision Insurance

Healthcare Plans

401(k) Matching

Short-Term Disability

Long-Term Disability

Life Insurance

Paid Time Off

Paid Holidays

Employee Assistance Program

Qualifications

• 2-4 years of experience in IT support in a fast-paced environment.
• Basic knowledge of network administration and hardware troubleshooting.

Responsibilities

• Provide technical support for hardware and software issues.
• Troubleshoot and diagnose problems with devices and systems.

Skills

Technical Support

Troubleshooting

Customer Service

Communication Skills

Basic Network Administration

Education

High School Diploma

Associate Degree

College Degree

Tools

MS Windows

MS Office

Mobile Device Management

Desktop Support

Job description

Career Opportunities with Len the Plumber

Current job opportunities are posted here as they become available.

IT Support Technician

This is a Junior / Mid level IT support role. Full Time, Hourly. Prefer candidates in the Baltimore metro area, close to our Columbia MD corporate HQ. LOCAL CANDIDATES ONLY PLEASE.

Do you have "Geek Squad" type of experience? Help Desk? Troubleshooting? Good basic skills or education, and a willingness to learn our systems and processes. This is a depot position where our IT Support tech will be largely responsible for provisioning equipment for our employees throughout our enterprise. Work with other IT Team Members on support projects across all of our branches as needed. Tablets, Laptops, Smart Phones, Desktops, MS Office, and other Systems, Hardware & Software.

As an IT support associate, you must be able to perform a variety of complex information technology support duties to ensure the smooth delivery of technology services. Monitors, operates, coordinates, assists, and trains others in the operation of computer hardware, software, and peripherals in order to achieve the desired result.

Essential Job Functions:

• Acts as lead to provide technical support in the use of personal computer hardware, software, and specialized mainframe technology or operates a multi-platform, complex computer environment or monitor the production scheduling, execution, and successful completion of production jobs.
• This position will support our growing Tech Needs (Hardware, Software, Laptops, Phones, Tablets, etc.).
• Troubleshoots, diagnoses problems, implements corrective action procedures and/or escalates to other technical resources as appropriate.
• Experience with Desktop Support.
• Mobile Device Management - Phones & Tablets for Service Techs - Electronic Asset Management.
• Preferred: A+ Certification.
• Hardware experience preferred.
• Light Software troubleshooting.

Qualifications:

• Basic Network Administration.
• MS Windows.
• MS Office.
• Strong Customer Service & Excellent Communication skills.
• Seeking 2 - 4 years of solid experience in a fast-paced environment, supporting a medium/large Team.

Experience/ Education:

• High School Diploma or equivalent required, associates and college degrees preferred.

Compensation:

• Based on experience.
• Competitive Dental, Vision, and Healthcare Plans.
• 401(k) matching.
• Short-Term and Long-Term Disability.
• Life Insurance.
• PTO.
• Paid Holidays.
• Employee Assistance Program (EAP).

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.