IT Support Specialist / Technician

Len The Plumber Inc; Pasadena (MD); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a motivated IT Support Technician to join their dynamic team. This role is perfect for individuals with a passion for technology and a knack for troubleshooting. As a key member of the IT department, you will support various tech needs, manage devices, and ensure smooth operations across the company. Ideal candidates will have a strong customer service orientation and the ability to communicate effectively with team members. With a focus on growth and development, this position offers a fantastic opportunity to enhance your skills in a supportive environment. If you thrive in a fast-paced setting and are eager to learn, this is the role for you!

Benefits

Dental Insurance

Vision Insurance

Healthcare Plans

401(k) Matching

Short-Term Disability

Long-Term Disability

Life Insurance

PTO

Paid Holidays

Employee Assistance Program

Qualifications

• 2-4 years of solid experience in IT support in a fast-paced environment.
• A+ Certification preferred for this technical support role.

Responsibilities

• Provide technical support for hardware and software issues.
• Troubleshoot and diagnose problems with IT equipment.
• Support mobile device management for service technicians.

Skills

Troubleshooting

Customer Service

Communication Skills

Basic Network Administration

Desktop Support

Mobile Device Management

Education

High School Diploma

Associate Degree

College Degree

Tools

MS Windows

MS Office

Tablets

Laptops

Smart Phones

Desktops

Job description

Career Opportunities with Len the Plumber

Current job opportunities are posted here as they become available.

IT Support Technician will support our company IT needs in a variety of duties and responsibilities. This is a Junior / Mid level IT support role. Full Time, Hourly. Prefer candidates in the Baltimore metro area, close to our Columbia MD corporate HQ. LOCAL CANDIDATES ONLY PLEASE.

Do you have "Geek Squad" type of experience? Help Desk? Trouble Shooting? Good basic skills or education, and a willingness to learn our systems and process. This is a depot position where our IT Support tech will be largely responsible for provisioning equipment for our employees throughout our enterprise. Work with other IT Team Members on support projects across all of our branches as needed. Tablets, Laptops, Smart Phones, Desktops, MS Office, other Systems, Hardware & Software...

As an IT support associate, you must be able to perform a variety of complex information technology support duties to ensure the smooth delivery of technology services. Monitors, operates, coordinates, assists, and trains others in the operation of computer hardware, software, and peripherals in order to achieve the desired result.

Essential Job Functions:

1. Acts as lead to provide technical support in the use of personal computer hardware, software, and specialized mainframe technology or operates a multi-platform, complex computer environment or monitor the production scheduling, execution, and successful completion of production jobs.
2. This position will support our growing Tech Needs (Hardware, Software, Laptops, Phones, Tablets, etc.).
3. Troubleshoots, diagnoses problems, implements corrective action procedures and/or escalates to other technical resources as appropriate.
4. Experience with Desktop Support.
5. Mobile Device Management - Phones & Tablets for Service Techs - Electronic Asset Management.
6. Preferred: A+ Certification.
7. Hardware experience preferred.
8. Light Software troubleshooting.

Qualifications:

1. Basic Network Administration.
2. MS Windows.
3. MS Office.
4. Strong Customer Service & Excellent Communications skills.
5. Seeking 2 - 4 years of solid experience in a fast-paced environment, supporting a medium/large Team.

Experience/ Education:

1. High School Diploma or equivalent required, associates and college degrees preferred.

Compensation:

1. Based on experience.
2. Competitive Dental, Vision, and Healthcare Plans.
3. 401(k) matching.
4. Short-Term and Long-Term Disability.
5. Life Insurance.
6. PTO.
7. Paid Holidays.
8. Employee Assistance Program (EAP).

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.