GDS Travel Specialist (Amadeus) – Remote in Spain

Exoticca international; United States; À distance; USD 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Remote work model within Spain

Competitive compensation package

Travel packages at reduced prices

Referral bonus

Unlimited coffee, team lunches, and英语課

Résumé du poste

Exoticca, a pioneering online travel agency, is seeking a GDS Specialist for its Flight Operations team. You will support daily travel operations tasks, handle flight changes, cancellations, and refunds, and escalate GDS issues while working with land suppliers.

You will communicate in English (additional languages helpful) and leverage Amadeus Flights / GDS to manage negotiated fares and commissions. Remote work within Spain with a permanent contract is offered.

Qualifications

• Minimum 2 years in travel industry customer support.
• Experience handling flight changes, cancellations and refunds.

Responsabilités

• Handle and support Travel Operations tasks (Flight changes, Cancellations requests, Refunds process).
• Manage, escalate and follow-up of GDS issues and cases.
• Deal with negotiated fares and advanced refunds in GDS.
• Collaborate with land suppliers for pre- and post-bookings requests.
• Support customers in destination with emergency issues via multiple channels.

Connaissances

GDS expertise

Amadeus Flights

English proficiency

Time management

multitasking

Outils

Amadeus Flights

Description du poste

Exoticca, a pioneering online travel agency, is seeking a GDS Specialist for its Flight Operations team. You will support daily travel operations tasks, handle flight changes, cancellations, and refunds, and escalate GDS issues while working with land suppliers.

You will communicate in English (additional languages helpful) and leverage Amadeus Flights / GDS to manage negotiated fares and commissions. Remote work within Spain with a permanent contract is offered.