Remote GDS Trainer: Sabre & Amadeus Expert

Flight Centre Travel Group; United States; Remote; USD 70,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off

Travel perks/discounts

Health & Wellness Programs

401k program with partial match

Tuition Reimbursement Program

Global career opportunities

Diversity & Inclusion initiatives

Job summary

Flight Centre Travel Group USA is seeking a Multi GDS Trainer Specialist to develop and deliver Sabre-focused training that raises agent proficiency and service quality. You will craft materials, document processes, and partner with the Customer Care team to support adoption of Red Apps and related technologies.

This remote role requires extensive Sabre and Amadeus knowledge, strong coaching skills, and the ability to manage multiple training projects independently.

Qualifications

• Extensive knowledge of Sabre required.
• Extensive knowledge of Amadeus required.
• Experience creating training materials, documentation, or learning programs.
• Strong written and verbal communication skills.
• Ability to work independently and manage multiple priorities.
• Structured, highly organized, and detail-oriented approach.
• Experience supporting process improvements and systems adoption is an advantage.

Responsibilities

• Deliver Sabre training programs for both novice and experienced users.
• Facilitate ongoing training and upskilling initiatives for existing agents.
• Develop, maintain, and enhance multi-course training programs and materials.
• Create and document training processes, procedures, and learning resources.
• Review and update training content to reflect new processes and system enhancements.
• Monitor new Sabre releases and communicate updates, shortcuts, and efficiencies to end users.
• Support adoption and training for Red Apps and related technologies.
• Identify and implement efficiency opportunities through Red Apps utilization.
• Provide RAP customer support.
• Maintain the training library and ensure resources remain current and accessible.
• Support the Customer Care Team with training-related assistance.
• Create documentation and training materials for scripts and automation processes.
• Monitor and respond to inquiries received through the training mailbox.
• Deliver monthly "coffee break" learning sessions for agents.
• Provide one-on-one coaching and support as needed.
• Work independently to develop documentation, processes, and training initiatives.
• Occasional travel may be required.
• Other duties and tasks as assigned
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Skills

Training delivery

Coaching

Communication skills

Independent worker

Organizational skills

Process improvement

Tools

Sabre

Amadeus

Job description

Flight Centre Travel Group USA is seeking a Multi GDS Trainer Specialist to develop and deliver Sabre-focused training that raises agent proficiency and service quality. You will craft materials, document processes, and partner with the Customer Care team to support adoption of Red Apps and related technologies.

This remote role requires extensive Sabre and Amadeus knowledge, strong coaching skills, and the ability to manage multiple training projects independently.