Travel Agent (Amadeus)

Exoticca international; United States; À distance; USD 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Remote work model within Spain

Competitive compensation package

Travel packages at reduced prices

Referral bonus

Unlimited coffee, team lunches, and英语課

Résumé du poste

Exoticca, a pioneering online travel agency, is seeking a GDS Specialist for its Flight Operations team. You will support daily travel operations tasks, handle flight changes, cancellations, and refunds, and escalate GDS issues while working with land suppliers.

You will communicate in English (additional languages helpful) and leverage Amadeus Flights / GDS to manage negotiated fares and commissions. Remote work within Spain with a permanent contract is offered.

Qualifications

• Minimum 2 years in travel industry customer support.
• Experience handling flight changes, cancellations and refunds.

Responsabilités

• Handle and support Travel Operations tasks (Flight changes, Cancellations requests, Refunds process).
• Manage, escalate and follow-up of GDS issues and cases.
• Deal with negotiated fares and advanced refunds in GDS.
• Collaborate with land suppliers for pre- and post-bookings requests.
• Support customers in destination with emergency issues via multiple channels.

Connaissances

GDS expertise

Amadeus Flights

English proficiency

Time management

multitasking

Outils

Amadeus Flights

Description du poste

What is Exoticca?
Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca’s brand equity is the commitment to “creating life milestones.” We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.

We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.

What do we do?

As a GDS Specialist at Exotica’s Flight Operations team, you are responsible for helping our travel operations teams with daily tasks.

Be a part of a team where you will:

• Handle and support Travel Operations tasks (Flights changes, Cancellations request, Refunds process)

• Manage, **escalate** and follow-up of GDS issues and cases;

• Dealing with negotiated rates and advanced refunds in GDS;

• Working directly with our land suppliers for a pre & post-bookings requested.

• Support customers in destination with emergency issues using different contact channels

• Fluent communication in English (additional language like French/Spanish are considered),

• Strong knowledge of Amadeus Flights / GDS,

• Proven experience dealing with negotiate fares and commissions in GDS,

• Ability to plan, multi-task and manage time effectively.

• High flexibility and schedule adaptation: you will work in rotating schedules, including evenings, weekends, and holidays.

• Based in Spain.

Preferred Qualifications:

• A minimum of 2 years experience in Customer support in the Travel industry, preferably including flights

• Proven record in fast-growing environments

• Adaptability, problem-solving and fast-learning attitude

• Competitive compensation package in line with job responsibilities and experience.

• Additionally, we propose the use of flexible compensation management for diet, transportation, private health insurance with Cobee.

• Remote work model within Spain.

• Permanent contract from the start.

• Travel packages at reduced prices!

• Referral bonus, if you bring people as talented as you.

• Unlimited coffee, team lunches, English lesson, bi-anual company parties.

• And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization!

Join Exoticca and play a pivotal role in creating life milestones through unforgettable travel experiences! This is your opportunity to shape the future of a dynamic and innovative travel brand on a global scale.

Exoticca is an equal opportunity employer. Diversity and inclusiveness are our core. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under European, country, or local law.

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