GCP Cloud Engineer II

Rackspace Technology; Fort Wayne (IN); On-site; USD 75,000 - 110,000; Full time

Job summary

Rackspace Technology is seeking an experienced GCP Cloud Support Engineer to deliver L2/L3 support for enterprise cloud environments in a managed services model.

You will troubleshoot cloud infrastructure, manage incidents, monitor service availability, and ensure SLAs, with a focus on Terraform-based IaC and 24x7 support readiness as required. The role emphasizes clear communication with customers and cross-functional teams to resolve complex issues efficiently.

Qualifications

• 5+ years of IT infrastructure or cloud operations with hands-on GCP support.
• Strong knowledge of GCP core services, networking, and OS troubleshooting.
• Experience with Terraform and IaC concepts.
• Understanding of incident, problem and change management processes.
• Strong analytical, communication and customer service skills.
• Ability to work in a managed services environment with 24x7 shifts if required.

Responsibilities

• Provide technical support for GCP services across Compute Engine, VPC, Storage, IAM, DNS, Load Balancing, Monitoring.
• Troubleshoot cloud infrastructure, networking, performance, and OS issues.
• Manage incidents, service requests, investigations, and changes within SLAs.
• Monitor environments, analyze logs/alerts, and perform root cause analysis.
• Support Terraform-managed infrastructure, plan reviews, and drift investigation.
• Follow change management and security best practices when applying production changes.
• Communicate updates and resolutions effectively with customers and internal teams.

Skills

5+ years IT infrastructure/cloud ops

GCP support

GCP core services

Cloud networking

Linux/Windows servers

Terraform / IaC

Incident/change management

Analytical/communication

24x7 support readiness

Education

Google Cloud Associate/Professional Cloud Engineer certification

Tools

Terraform

Job description

Job Summary

We are looking for an experienced GCP Cloud Support Engineer to provide L2/L3 technical support for enterprise cloud environments. The candidate will be responsible for troubleshooting cloud infrastructure issues, managing incidents, maintaining service availability, and meeting customer SLAs in a managed services environment.

Key Responsibilities

• Provide technical support for GCP services, including Compute Engine, VPC, Cloud Storage, IAM, Cloud DNS, Load Balancing, and Cloud Monitoring.
• Troubleshoot cloud infrastructure, networking, connectivity, performance, and operating system issues.
• Manage incidents, service requests, problem investigations, and approved infrastructure changes within defined SLAs.
• Monitor cloud environments, analyze logs and alerts, and perform root cause analysis.
• Support Terraform-managed infrastructure, including configuration troubleshooting, Terraform plan reviews, and infrastructure drift investigation.
• Follow change management, security, and operational best practices while implementing production changes.
• Communicate effectively with customers and internal teams, providing timely updates and technical resolutions.

Required Skills

• 5+ years of IT infrastructure or cloud operations experience, including hands-on GCP support.
• Good knowledge of GCP core services, cloud networking, Linux/Windows servers, and troubleshooting.
• Working knowledge of Terraform and Infrastructure as Code (IaC) concepts.
• Understanding of incident, problem, and change management processes.
• Strong analytical, communication, and customer service skills.
• Ability to work in a managed services environment and rotational shifts, including 24×7 support, if required.

Preferred Qualifications

• Google Cloud Associate Cloud Engineer or Professional Cloud Engineer certification.
• Familiarity with Git, basic scripting, cloud monitoring, backup, and disaster recovery.

Note: This is a cloud support and operations role, not a DevOps engineering role. Terraform knowledge is required for supporting and troubleshooting existing infrastructure.

About Rackspace Technology

Rackspace Technology is the trusted operator of the full enterprise AI stack, from governed private cloud to AI inference and agents in production. From edge to core to cloud, we operate the infrastructure, data layer, and software integration to deliver business outcomes with the predictable cost, reliability, security, and compliance that regulated and mission-critical environments demand. We support customers in more than 120 countries with AI capabilities spanning private cloud, public cloud, applications, data and cyber resilience.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.