GCP Support Engineer (L3)

Appex Innovation; Nashville (TN); On-site; USD 90,000 - 140,000; Full time

Job summary

Appex Innovation in Nashville, TN seeks a Level 3 support engineer for Google Cloud Platform environments to ensure stability, incident resolution, and operational excellence. You will act as a subject matter expert for complex production issues and guide transitions for managed cloud services.

The role requires working knowledge of cloud-native security capabilities, strong troubleshooting, and collaboration with delivery teams to improve service reliability and performance.

Qualifications

• 6–10 years of experience in cloud support or SRE.
• Experience with incident response and production support.
• Certifications preferred: Google Professional Cloud Architect.

Responsibilities

• Resolve complex GCP infrastructure and platform incidents.
• Perform root cause analysis and implement permanent fixes.
• Support transition, knowledge transfer, and readiness activities.
• Manage platform availability, reliability, and performance.
• Collaborate with customers and delivery teams on escalations and improvements.
• Support cloud-native security controls and remediation coordination.

Skills

Google Cloud Platform

Cloud Networking

IAM

Monitoring & Logging

Incident Management

Root Cause Analysis

Security Best Practices

Production Support

Tools

GCP Console

Cloud Monitoring Tools

Security Controls

Job description

Experience: 6-10 Years

Role Summary

Provide Level 3 support for Google Cloud Platform environments, ensuring platform stability, incident resolution, operational excellence, and technical guidance for cloud-native services. Act as an SME for complex production issues and support transition activities for managed cloud services. The role should also possess working knowledge of cloud-native security capabilities.

Key Responsibilities

• Resolve complex GCP infrastructure and platform incidents.
• Perform root cause analysis and implement permanent fixes.
• Support transition, knowledge transfer, and operational readiness activities.
• Manage platform availability, reliability, and performance optimization.
• Collaborate with customer and delivery teams on escalations and service improvements.
• Support cloud-native security controls and vulnerability remediation coordination where applicable.

Required Technical Skills

• Google Cloud Platform (GCP)
• Cloud Networking and IAM
• Monitoring, Logging, and Incident Management
• Understanding of cloud-native security solutions and security best practices

Certifications

• Google Professional Cloud Architect (Preferred)

Key Competencies

• Strong troubleshooting and analytical skills
• Production support and operations experience
• Documentation and knowledge management
• Ability to work in a managed services support environment