GCP Cloud Engineer II - 24x7 Support & Terraform

Rackspace Technology; Fort Wayne (IN); On-site; USD 75,000 - 110,000; Full time

Job summary

Rackspace Technology is seeking an experienced GCP Cloud Support Engineer to deliver L2/L3 support for enterprise cloud environments in a managed services model.

You will troubleshoot cloud infrastructure, manage incidents, monitor service availability, and ensure SLAs, with a focus on Terraform-based IaC and 24x7 support readiness as required. The role emphasizes clear communication with customers and cross-functional teams to resolve complex issues efficiently.

Qualifications

• 5+ years of IT infrastructure or cloud operations with hands-on GCP support.
• Strong knowledge of GCP core services, networking, and OS troubleshooting.
• Experience with Terraform and IaC concepts.
• Understanding of incident, problem and change management processes.
• Strong analytical, communication and customer service skills.
• Ability to work in a managed services environment with 24x7 shifts if required.

Responsibilities

• Provide technical support for GCP services across Compute Engine, VPC, Storage, IAM, DNS, Load Balancing, Monitoring.
• Troubleshoot cloud infrastructure, networking, performance, and OS issues.
• Manage incidents, service requests, investigations, and changes within SLAs.
• Monitor environments, analyze logs/alerts, and perform root cause analysis.
• Support Terraform-managed infrastructure, plan reviews, and drift investigation.
• Follow change management and security best practices when applying production changes.
• Communicate updates and resolutions effectively with customers and internal teams.

Skills

5+ years IT infrastructure/cloud ops

GCP support

GCP core services

Cloud networking

Linux/Windows servers

Terraform / IaC

Incident/change management

Analytical/communication

24x7 support readiness

Education

Google Cloud Associate/Professional Cloud Engineer certification

Tools

Terraform

Job description

Rackspace Technology is seeking an experienced GCP Cloud Support Engineer to deliver L2/L3 support for enterprise cloud environments in a managed services model.

You will troubleshoot cloud infrastructure, manage incidents, monitor service availability, and ensure SLAs, with a focus on Terraform-based IaC and 24x7 support readiness as required. The role emphasizes clear communication with customers and cross-functional teams to resolve complex issues efficiently.