GCC High IT Support Specialist — Hybrid, Security‑Focused

Verus Aerospace; Tacoma (WA); On-site; USD 50,000 - 70,000; Full time

Job summary

Verus Aerospace is looking for a Technical Support Representative in Tacoma, Washington. This role provides frontline IT support in a hybrid environment for Windows and Office 365 GCC High, ensuring reliability and security for users. Essential duties include workstation management, user technical support, and compliance with cybersecurity standards.

The ideal candidate has 1–3 years of IT support experience, familiarity with Microsoft 365 administration, and a strong focus on customer service and detail orientation.

Qualifications

• Associate degree or equivalent experience in IT support.
• 1–3 years in IT support or help desk roles.
• Hands-on experience with Windows environments and Microsoft 365.

Responsibilities

• Provide technical support for Windows workstations and peripherals.
• Configure and troubleshoot user access in a GCC High environment.
• Respond to help desk requests and ensure timely resolution.
• Support account management and system updates.
• Assist with user equipment onboarding and offboarding.

Skills

Technical support for Windows workstations

Troubleshooting and user assistance

Experience with Office 365

Customer-focused mindset

Education

Associate degree in Information Technology or Computer Science

Tools

Microsoft 365 administration

Windows desktop environments

Job description

Verus Aerospace is looking for a Technical Support Representative in Tacoma, Washington. This role provides frontline IT support in a hybrid environment for Windows and Office 365 GCC High, ensuring reliability and security for users. Essential duties include workstation management, user technical support, and compliance with cybersecurity standards.

The ideal candidate has 1–3 years of IT support experience, familiarity with Microsoft 365 administration, and a strong focus on customer service and detail orientation.