Jr. Azure Technician

Paragone Solutions, Inc; McLean (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

Paragone Solutions, Inc. in McLean, Virginia is seeking a Technician to provide first-line technical support for hardware and software issues. Responsibilities include troubleshooting, building systems, managing Office 365/Azure GCC High environments, and ensuring compliance with security requirements.

The ideal candidate has at least three years of experience, preferably with CompTIA A+ certification, and strong skills in end-user support and problem solving. A commitment to technical excellence and effective communication is essential.

Qualifications

• Minimum three years of computer support experience.
• Hands-on experience with Government Community Cloud High (GCC High).
• Proven technical support skills focused on end-user satisfaction.

Responsibilities

• Troubleshoot hardware, software, and network issues.
• Build and configure virtual machines and desktops.
• Manage Office 365/Azure GCC High tenant compliance.

Skills

Computer system and network support

Software troubleshooting

Microsoft Office applications

Problem-solving skills

Technical support communication

Education

High School Diploma or GED

CompTIA A+ certification

Tools

Windows 10/11

Office 365/Azure

VPN and firewall technologies

Job description

Secure IT Service Management, a division of Paragone Solutions, Inc., is seeking a Technician to provide first-line technical support for customers who experience computer hardware and software issues, including standard Windows desktop applications and vendor-developed software. The role involves troubleshooting hardware and software problems, building new computers, setting up virtual machines, and configuring Microsoft 365 GCC High and Azure Government tenants to ensure compliance with DoD and federal security requirements.

Responsibilities

• Serve as a primary point of contact for troubleshooting and resolving hardware, software, and network issues across user systems and infrastructure.
• Build, rebuild, and configure laptops, desktops, and virtual machines to meet organizational and security requirements.
• Support physical network setup activities such as pulling and terminating cables, connecting wireless access points, and ensuring reliable connectivity across sites.
• Manage and maintain Office 365/Azure GCC High tenants, including user administration, system configuration, and compliance with government security standards.
• Handle patch management, system updates, and endpoint hardening within the GCC High environment to ensure compliance and security posture.
• Provide remote and onsite technical support to end users, resolving incidents efficiently while maintaining system availability.
• Support and troubleshoot VPN, firewall, and remote access solutions to ensure secure connectivity for authorized users.
• Monitor system performance and proactively identify and address potential issues before they impact operations.
• Maintain, update, and troubleshoot Windows 10/11 systems on both virtual and physical platforms.
• Collaborate with team members and stakeholders to resolve complex technical issues and implement process improvements.

Experience

• Minimum of three (3) years of computer support experience.
• Hands on experience with Government Community Cloud High (GCC High).
• High School Diploma or GED.
• CompTIA A+ certification is preferred.
• Hands-on experience with Microsoft Office applications, Office 365 and Azure tenant management.
• Skilled in computer system and network support, including standalone systems and peripheral devices.
• Specialized expertise in Windows 10/11 configuration on both virtual and physical (laptop/desktop) environments.
• Strong background in software troubleshooting and issue resolution.
• Solid understanding of computer networking and IT support practices.
• Familiarity with desktop support tools and technologies, including VPN, firewalls, TCP/IP, SCCM, GPO, and Mac OS.
• Proven technical support skills with a focus on end-user satisfaction.
• Previous help desk or technical support experience preferred.
• Excellent ability to communicate complex technical concepts to non-technical users.
• Strong problem-solving, troubleshooting, and analytical skills.
• Ability to perform well under pressure while managing and prioritizing multiple tasks effectively.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.