GCC High Azure Windows Support Technician

Paragone Solutions, Inc; McLean (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

Paragone Solutions, Inc. in McLean, Virginia is seeking a Technician to provide first-line technical support for hardware and software issues. Responsibilities include troubleshooting, building systems, managing Office 365/Azure GCC High environments, and ensuring compliance with security requirements.

The ideal candidate has at least three years of experience, preferably with CompTIA A+ certification, and strong skills in end-user support and problem solving. A commitment to technical excellence and effective communication is essential.

Qualifications

• Minimum three years of computer support experience.
• Hands-on experience with Government Community Cloud High (GCC High).
• Proven technical support skills focused on end-user satisfaction.

Responsibilities

• Troubleshoot hardware, software, and network issues.
• Build and configure virtual machines and desktops.
• Manage Office 365/Azure GCC High tenant compliance.

Skills

Computer system and network support

Software troubleshooting

Microsoft Office applications

Problem-solving skills

Technical support communication

Education

High School Diploma or GED

CompTIA A+ certification

Tools

Windows 10/11

Office 365/Azure

VPN and firewall technologies

Job description

Paragone Solutions, Inc. in McLean, Virginia is seeking a Technician to provide first-line technical support for hardware and software issues. Responsibilities include troubleshooting, building systems, managing Office 365/Azure GCC High environments, and ensuring compliance with security requirements.

The ideal candidate has at least three years of experience, preferably with CompTIA A+ certification, and strong skills in end-user support and problem solving. A commitment to technical excellence and effective communication is essential.