Gate Operations Supervisor Flexible Schedule Customer Experience

Alaska Airlines; Juneau (AK); On-site; USD 70,000 - 95,000; Full time

Job summary

Alaska Airlines is seeking a Supervisor Station Operations to oversee the execution of timeline and regulatory compliance at departure gates for Alaska Airlines (AS) and Hawaiian Airlines (HA). As a people leader, you will guide Customer Service Agents and Ramp Service Agents in station-based settings, ensuring efficient operations and exceptional guest experiences.

Responsibilities include supervising gate activities, investigating delays, ensuring tools/equipment are ready, and monitoring FAA

Qualifications

• Leadership experience supervising front-line staff
• Ability to manage schedules and staffing levels
• Knowledge of FAA regulations and airline safety policies
• Strong customer service orientation and problem solving

Responsibilities

• Supervise the execution of the timeline and regulatory compliance at departure gates.
• Investigate and report delays and irregular flight activity and propose solutions for prevention.
• Ensure tools and equipment are available and functioning for staff to perform their duties, coordinating with facilities as needed.
• Monitor compliance with FAA and company regulations through regular review of documents.
• Oversee ticketing, enplaning/deplaning activities, customer relations, passenger security, and load planning.

Skills

People leadership

Scheduling

Regulatory compliance

FAA regulations knowledge

Customer service focus

Job description

Alaska Airlines is seeking a Supervisor Station Operations to oversee the execution of timeline and regulatory compliance at departure gates for Alaska Airlines (AS) and Hawaiian Airlines (HA). As a people leader, you will guide Customer Service Agents and Ramp Service Agents in station-based settings, ensuring efficient operations and exceptional guest experiences.

Responsibilities include supervising gate activities, investigating delays, ensuring tools/equipment are ready, and monitoring FAA